ServiceNow Engagement Manager – EM
ServiceNow
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Tech Stack
About the role
- Lead delivery of Professional Services engagements including the including the project management, financial reporting, client communication, and operational control.
- Facilitate communications, project planning, implementation consulting, track tasks and deliverables according to the statement of work and allocate the appropriate resources.
- Managed fixed-fee and variable priced engagements within contractional constraints.
- Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes (i.e., RIDAC) as needed for project success.
- Perform delivery oversight of professional services staff to ensure timely and high-quality delivery of implementation projects and programs.
- Manage the client relationships with an emphasis on client satisfaction.
- Utilize the Agile/SCRUM methodology utilizing Smart Sheet and ServiceNow PPM.
- Help drive Sigital project management and implementation delivery process standardization and improvements.
- Flexibly perform duties during core US business hours and 10% travel as needed for client project activities.
- Coach and mentor project team members and junior team members.
Requirements
- Must be a US citizen
- 3+ years of demonstrated experience in IT project management and ability to direct system implementation and application design and development activities
- 2+ years of IT professional services consulting experience working directly with clients.
- 1+ years of experience in SaaS system (such as ServiceNow) implementation.
- Demonstrated business skills needed for client engagement including strong oral and written communication, presentation creation/delivery, and professional conduct and appearance
- 1+ years of experience with Agile methodologies such as Scrum, Kanban, Lean, or SAFe
Benefits
- Remote FTE work
- Healthcare Benefits.
- 401K plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT project managementsystem implementationapplication designSaaS implementationAgile methodologiesSCRUMKanbanLeanSAFefinancial reporting
Soft Skills
client communicationproject planningclient satisfactioncoachingmentoringoral communicationwritten communicationpresentation skillsprofessional conductoperational control