ServiceMaster

Customer Service Representative

ServiceMaster

full-time

Posted on:

Location Type: Remote

Location: Arizona • New York • United States

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About the role

  • Answer inbound calls from members and providers
  • Input data and provide a high level of customer service
  • Handle inbound customer service inquiries and problems via telephone and email
  • Record communications accurately and consistently
  • Identify, evaluate and prioritize caller needs, questions and concerns
  • Formulate plans of resolution and respond appropriately and efficiently
  • Maintain and restore customer satisfaction and partner with other teams as needed
  • Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol
  • Proactively educate caller on program benefits
  • Meet or exceed established call center metrics, attendance standards and quality levels
  • Use computer tools to accurately process and document information
  • Develop rapport with callers and appropriately adjust communication style
  • Provide accurate information about ServiceMaster programs and services
  • Escalate issues internally and follow up on escalated issues

Requirements

  • High School Diploma
  • Prior experience in a customer service related field preferred
  • Great communication skills
  • Must be able to multi-task
  • General working knowledge of Microsoft Word & Outlook
  • Computer keyboard proficiency and internet navigation skills required
  • Have the ability to work effectively with others in a team environment
  • Ability to thrive in a fast-growing always changing environment
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data inputproblem analysisproblem determinationresolution formulationcall center metricscustomer servicecommunication style adjustmentinformation processingcustomer satisfaction maintenanceinbound call handling
Soft Skills
great communicationmulti-taskingteamworkadaptabilitycustomer rapport buildingproblem-solvingproactive educationattention to detailtime managementconflict resolution
Certifications
High School Diploma