ServiceMaster

Customer Support

• Answer inbound calls from members and providers
• Input data and provide a high level of customer service
• Handle inbound customer service inquiries and problems via telephone and email
• Record communications accurately and consistently
• Identify, evaluate and prioritize caller needs, questions and concerns
• Formulate plans of resolution and respond appropriately and efficiently
• Maintain and restore customer satisfaction and partner with other teams as needed
• Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol
• Proactively educate caller on program benefits
• Meet or exceed established call center metrics, attendance standards and quality levels
• Use computer tools to accurately process and document information
• Develop rapport with callers and appropriately adjust communication style
• Provide accurate information about ServiceMaster programs and services
• Escalate issues internally and follow up on escalated issues

Customer Service Representative

Data Entry

• Capturing and validating data that at times be more complicated than standard requests
• Providing production services to business operations by performing processing tasks such as data entry, document processing, scanning, or similar activities
• Receiving documents from both electronic and hard copy form for processing
• Processing documents by following internal processes and identifying any gaps in required information
• Identifying documents and their purpose to create a database of information
• Following up with customers for additional information or documentation as needed
• Providing great customer service.

Data Entry Associate

Payroll

• process employees' paychecks by collecting their payroll data and timesheets
• verifying employees' work hours and payment through the payroll system
• issuing deductions, earnings and other statements to employees
• updating payroll records regularly
• maintaining payroll information by collecting, calculating, and entering data into the payroll system
• retrieving data when necessary

Customer Service Representative

Data Entry Associate

Payroll Clerk, Shipper Agent