Service Experts

Technical Trainer

• Prepare, conduct, and evaluate technical training
• Write literature and training materials and design exercises to enhance the training experience
• Conduct live and web-based classes on safety, installation, maintenance, service, repair, and technical communications
• Report training outcomes and areas needing individual focus to the training team and respective managers
• Plan, design, develop, and deliver strategic training and instructional programs using instructor-led, train-the-trainer, electronic/web-based, and multimedia methods
• Participate in the design, development, and implementation of broad-scope training programs
• Conduct needs assessments to identify technical training requirements
• Conduct or facilitate general and technology-specific training programs
• Develop handbooks, job aids, models, multimedia aids, computer tutorials, web-based tutorials, and standard operating procedures
• Research educational technology and methods and evaluate training effectiveness using data collection instruments and procedures
• Recommend and implement innovative enhancements to technology training programs
• Consult with cross-functional project teams, leaders, and stakeholders
• Coordinate or perform administrative functions needed to deliver and document training programs
• Perform miscellaneous job-related duties as assigned

HVAC Technical Trainer

Administrative Assistant

• Provides general administrative and clerical support following standardized processes and procedures
• Answers telephone and assists calls or routes calls to appropriate person
• Sorts and opens mails, orders office supplies, and maintains files
• Disburses cash from Petty Cash Fund, collects receipts and reconciles cash expenditures
• Processes extended warranty claims and completes Returned Goods Authorization forms
• Reviews timesheets for completeness and correctness
• Responsible for timely completion of billing activities and accounts receivable activities
• Generates various systems reports and performs similar duties as needed

HVAC Technical Trainer

Administrative Assistant II