Service 1st Contractors

Customer Service Representative

Service 1st Contractors

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone)
  • Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource
  • Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate
  • Build and maintain strong relationships with all internal and external customers
  • Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations as needed
  • Computer data entry and inquiry
  • Prepare and/or complete various reports and forms accurately
  • Comply with regulatory and state and federal laws
  • Follow all security procedures

Requirements

  • High school diploma or general education degree (GED)
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • Ability to deal with problems involving a few concrete variables in standardized situations
  • Ability to promote the sale of products and services through verbal recommendation
  • Requires the basic skills associated with the general use of computers and other business office equipment
  • Ability to offer flexibility in a changing work environment is imperative
  • High attention to detail.
Benefits
  • Employees can work remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer data entryreport preparationproblem solvingmathematical computationcustomer service
Soft Skills
relationship buildingcommunicationflexibilityattention to detailcustomer engagement
Certifications
high school diplomaGED