Service 1st Contractors

Customer Support

• Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone)
• Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource
• Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate
• Build and maintain strong relationships with all internal and external customers
• Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations as needed
• Computer data entry and inquiry
• Prepare and/or complete various reports and forms accurately
• Comply with regulatory and state and federal laws
• Follow all security procedures

Customer Service Representative