Serko Ltd.

Full-stack Engineer

• Build Meaningful Experiences: Partner closely with a cross-functional team of designers, product managers, and ML engineers to shape and deliver thoughtful, high-quality AI-powered user experiences.
• Bridge Frontend & Backend: Co-create and refine full-stack features, utilizing React/Next.js for intuitive frontends and Python or Node.js to power robust, reliable backend services.
• Bring AI to Life: Integrate LLM APIs and innovative agentic frameworks into fluid product features—crafting interactive streaming UIs, clear tool-call results, and helpful agent status displays.
• Design Accessible Connections: Cultivate and maintain clean REST and/or GraphQL APIs that seamlessly support user data, smooth session management, and helpful agent interactions.
• Champion Quality Together: Write thoughtful unit, integration, and end-to-end tests to ensure product excellence, and engage in constructive, supportive code reviews that help the whole team grow.
• Support Team Resilience: Contribute to a shared, collaborative on-call rotation, working as a team to support production systems, document thoughtful learnings, and keep our platform running smoothly.
• Shape Our Technical Future: Share your unique perspective in architectural discussions and contribute technical proposals that help our systems scale sustainably.

Senior Software Engineer – Agentic AI Applications

Marketing Operations

• Build and deploy lifecycle campaigns in Braze, including email, push, and in-app messaging, executing both one-off campaigns and automated lifecycle journeys.
• Translate marketing briefs into live campaigns quickly and accurately, managing campaign scheduling, approvals, and deployment.
• Execute lifecycle campaigns across core journeys such as onboarding, retention, reactivation, and promotional campaigns.
• Build and maintain Braze Canvas journeys and triggered campaigns, setting up segmentation and audience targeting, and using Liquid and dynamic content for personalisation.
• Own campaign QA, including audience validation, personalisation checks, and rendering, ensuring campaigns deliver correctly across channels and devices.
• Work closely with designers to develop optimised email and in-app creative that supports campaign objectives and maintains brand consistency.
• Partner with the external martech agency on complex builds, integrations, technical improvements, and to prioritise support where needed.
• Monitor campaign engagement and conversion performance to identify opportunities for improving targeting, messaging, and timing.

Senior Software Engineer – Agentic AI Applications

Marketing Automation Manager