Support Engineer

• Administer on-premises and Azure Active Directory environments including user/group management, OU structure, and Group Policy Objects (GPOs).
• Implement and maintain Role-Based Access Control (RBAC), Conditional Access, and Multi-Factor Authentication (MFA).
• Configure and support Single Sign-On (SSO) integrations and federation services.
• Manage Microsoft 365 tenants, licensing, and security/compliance settings; monitor and audit user activity and revoke sessions/licenses as needed.
• Troubleshoot and resolve Exchange Online, Teams, and SharePoint issues.
• Support and maintain email security platforms such as Mimecast or Proofpoint; investigate inbound/outbound email delivery issues.
• Provide advanced support for VDI, VPN, and enterprise network connectivity; diagnose Windows desktops, laptops, and enterprise applications.
• Utilize ITSM tools (ServiceNow, Jira) for incident tracking and change management; maintain documentation of procedures and configurations.
• Secure critical assets and provide advanced support for users and IT teams.

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