Job Level
JuniorMid-Level
Tech Stack
AWSAzureCloudITSMServiceNow
About the role
- Administer on-premises and Azure Active Directory environments including user/group management, OU structure, and Group Policy Objects (GPOs).
- Implement and maintain Role-Based Access Control (RBAC), Conditional Access, and Multi-Factor Authentication (MFA).
- Configure and support Single Sign-On (SSO) integrations and federation services.
- Manage Microsoft 365 tenants, licensing, and security/compliance settings; monitor and audit user activity and revoke sessions/licenses as needed.
- Troubleshoot and resolve Exchange Online, Teams, and SharePoint issues.
- Support and maintain email security platforms such as Mimecast or Proofpoint; investigate inbound/outbound email delivery issues.
- Provide advanced support for VDI, VPN, and enterprise network connectivity; diagnose Windows desktops, laptops, and enterprise applications.
- Utilize ITSM tools (ServiceNow, Jira) for incident tracking and change management; maintain documentation of procedures and configurations.
- Secure critical assets and provide advanced support for users and IT teams.
Requirements
- 2+ years of experience supporting Microsoft technologies in a mid-to-large enterprise.
- Strong knowledge of Active Directory, Azure AD, and Group Policy.
- Proficiency with Microsoft 365 administration, security, and compliance features.
- Hands-on experience with email security solutions (Mimecast, Proofpoint, or similar).
- Solid understanding of networking fundamentals, VDI, and VPN troubleshooting.
- Experience using enterprise ticketing systems (ServiceNow, Jira, etc.).
- Preferred certifications: Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), Microsoft 365 Certified: Fundamentals (MS-900), Modern Desktop Administrator Associate (MD-102), SC-900.
- Other valued credentials: AWS Cloud Practitioner, CompTIA Cloud+, Google Cloud Digital Leader.
- Strong problem-solving and analytical abilities with a focus on customer service; excellent written and verbal communication skills.