IT Support Analyst

Serigor Inc

contract

Posted on: 9/20/2025

Origin: • 🇺🇸 United States

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JuniorMid-Level

AWSAzureCloudITSMServiceNow

About the role

Administer on-premises and Azure Active Directory environments including user/group management, OU structure, and Group Policy Objects (GPOs).
Implement and maintain Role-Based Access Control (RBAC), Conditional Access, and Multi-Factor Authentication (MFA).
Configure and support Single Sign-On (SSO) integrations and federation services.
Manage Microsoft 365 tenants, licensing, and security/compliance settings; monitor and audit user activity and revoke sessions/licenses as needed.
Troubleshoot and resolve Exchange Online, Teams, and SharePoint issues.
Support and maintain email security platforms such as Mimecast or Proofpoint; investigate inbound/outbound email delivery issues.
Provide advanced support for VDI, VPN, and enterprise network connectivity; diagnose Windows desktops, laptops, and enterprise applications.
Utilize ITSM tools (ServiceNow, Jira) for incident tracking and change management; maintain documentation of procedures and configurations.
Secure critical assets and provide advanced support for users and IT teams.

2+ years of experience supporting Microsoft technologies in a mid-to-large enterprise.
Strong knowledge of Active Directory, Azure AD, and Group Policy.
Proficiency with Microsoft 365 administration, security, and compliance features.
Hands-on experience with email security solutions (Mimecast, Proofpoint, or similar).
Solid understanding of networking fundamentals, VDI, and VPN troubleshooting.
Experience using enterprise ticketing systems (ServiceNow, Jira, etc.).
Preferred certifications: Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), Microsoft 365 Certified: Fundamentals (MS-900), Modern Desktop Administrator Associate (MD-102), SC-900.
Other valued credentials: AWS Cloud Practitioner, CompTIA Cloud+, Google Cloud Digital Leader.
Strong problem-solving and analytical abilities with a focus on customer service; excellent written and verbal communication skills.