Director, IT Engineering
EZCORP
IT Manager
Serigor Inc
contract
Posted on:
Location Type: Remote
Location: Remote • California, Colorado • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityFirewalls
About the role
- Lead the technology operations of a newly combined service company built through four recent acquisitions.
- Serve as the primary point of accountability for IT.
- Negotiate and manage vendor contracts to improve service quality and reduce costs.
- Monitor service delivery, ensuring accountability and performance metrics are met.
- Develop, communicate, and execute the IT roadmap aligned with company strategy.
- Establish IT processes, policies, and procedures to standardize operations across the newly integrated organization.
- Oversee infrastructure health across servers, storage, networks, firewalls, and cloud services.
- Ensure cybersecurity practices are embedded in daily operations and vendor management.
- Provide escalation support for end-user technology needs (primarily via MSPs).
- Promote user training, adoption, and satisfaction.
- Build strong relationships across the organization, demonstrating integrity, professionalism, and clear communication.
- Provide leadership in integrating acquired companies into standard Microsoft infrastructure.
Requirements
- 5+ years of progressive experience in End User Support or related IT roles.
- Broad working knowledge of infrastructure domains (servers, storage, networking, firewalls, IT security).
- Experience managing or collaborating with MSPs and holding vendors accountable.
- Demonstrated success integrating acquired companies into a standardized Microsoft email and infrastructure environment.
- Excellent communicator with strong interpersonal and relationship management skills.
- Proven ability to establish credibility with executives and staff at all levels.
- High integrity, maturity, and professionalism, with a strong drive to advance career into senior IT leadership.
- Bachelor’s degree in information technology, Business, or related field (preferred).
- Bilingual (English/Spanish) strongly preferred.
Benefits
- Willingness to travel monthly to company locations across the western U.S.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operationsinfrastructure managementcybersecurity practicesvendor managementservice delivery monitoringMicrosoft infrastructureend-user supportIT securitynetworkingfirewalls
Soft skills
communicationinterpersonal skillsrelationship managementleadershipintegrityprofessionalismcredibilitymaturityuser trainingadoption
