Director, IT Engineering
EZCORP
Help Desk Level 2 Support – Western States Residents ONLY
e360
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 per year
Job Level
JuniorMid-Level
Tech Stack
ITSM
About the role
- Support end users and managed endpoints for multiple customers, primarily across Microsoft 365 and Intune
- Work tickets from email/voicemail intake
- Perform call-backs and join on-call rotation for priority incidents
- Monitor the e360 Managed Services ticketing system
- Triage tickets and determine next course of action
- Perform initial assessment, triage, research, and resolution of incidents and requests regarding application software and infrastructure components
- Collect information through customer conversations and access support tools
- Participate in on-call rotation and provide end user support
- Troubleshoot Outlook/Teams/OneDrive and remediate Windows 10/11 issues
- Install and maintain PCs and thin clients
- Document all reported issues and requests into ITSM ticket tracking system
- Engage vendors for product support services
Requirements
- Minimum 2 years of experience in help desk administration or IT related field
- Minimum 2 years in support with M365 + Intune
- Microsoft 365: Provisioning, licenses, Outlook, Teams, OneDrive
- Intune: Enrollment, compliance, configuration profiles, app deployment, BitLocker
- Windows 10/11 troubleshooting
- PowerShell basics
- ITSM discipline
- SLA mindset & on-call readiness
Benefits
- Reimburse the cost of technology certification exams and/or renewals
- Internal training opportunities
- External training subsidization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
help desk administrationMicrosoft 365IntuneWindows 10Windows 11PowerShellITSMtroubleshootingapplication softwareinfrastructure components
Soft skills
customer supportcommunicationproblem-solvingtriagecollaborationon-call readinessSLA mindsetdocumentationresearchvendor engagement
