e360

IT Support

• Support end users and managed endpoints for multiple customers, primarily across Microsoft 365 and Intune
• Work tickets from email/voicemail intake
• Perform call-backs and join on-call rotation for priority incidents
• Monitor the e360 Managed Services ticketing system
• Triage tickets and determine next course of action
• Perform initial assessment, triage, research, and resolution of incidents and requests regarding application software and infrastructure components
• Collect information through customer conversations and access support tools
• Participate in on-call rotation and provide end user support
• Troubleshoot Outlook/Teams/OneDrive and remediate Windows 10/11 issues
• Install and maintain PCs and thin clients
• Document all reported issues and requests into ITSM ticket tracking system
• Engage vendors for product support services

Help Desk Level 2 Support – Western States Residents ONLY

Solutions Engineer

• Presales & Customer Engagement: Partner with sales teams to identify, qualify, and develop networking opportunities with enterprise clients
• Design and present comprehensive network solutions that align with customer business requirements and technical constraints
• Lead proof-of-concept demonstrations and technical presentations to C-level executives and IT leadership
• Implement and deliver network projects from design through deployment with accurate sizing and project management
• Stay current with emerging networking technologies and contribute to standard methodologies and documentation

Help Desk Level 2 Support – Western States Residents ONLY

Enterprise Network Solutions Architect