SERB Pharmaceuticals

Director

• Act as global process owner for supplier and distribution quality, accountable for end-to-end design, standardisation, governance, and performance.
• Define global frameworks, procedures, and operating models, including clear roles, responsibilities, and escalation pathways.
• Define effective global KPIs and drive continuous improvement.
• Own the global supplier lifecycle process, from initial qualification, through approval, and ongoing performance management.
• Define risk-based approaches and ensure consistent implementation through oversight of local SMEs.
• Own governance of the global external audit programme, including standards, planning, execution, and follow-up processes.
• Own the global distribution quality process, including third-party oversight, performance monitoring, and incident management.
• Provide oversight and direction to local stakeholders and SMEs, ensuring alignment and effective escalation.
• Ensure global processes are consistently inspection ready. Support inspections and audits, ensuring timely and effective management of observations and actions.
• Lead integration of supplier and distribution quality processes following acquisitions. Assess, align, and embed acquired entities into global standards.
• Drive a risk-based, data-driven approach to process management. Monitor performance trends, identify risks, and implement improvements across systems and processes.

Associate Director, Supplier and Distribution Quality

Customer Support

• Creation, maintenance and ensuring the reliability of customer and product master data
• Updating customer information
• Data validation & quality control
• Managing requests & workflows
• Reporting & monitoring

Business Data Steward – Customer Service

Software Engineer

• Coordinate planned preventative maintenance (PPM) and reactive maintenance (UPM) activities
• Prioritise engineering tasks in line with production schedules, asset criticality, and GMP impact
• Allocate engineering resources and manage daily work plans
• Ensure maintenance and calibration activities are planned, risk-assessed, documented, reviewed, and executed in accordance with cGMP and GEP requirements
• Coordinate maintenance shutdowns and minimize production disruption
• Ensure maintenance and calibration activities do not compromise validated state or environmental control
• Administer and maintain CMMS (e.g., SAP, Maximo) as the system of record, in compliance with cGMP and data integrity requirements
• Maintain asset registers and oversee lifecycle management of equipment (installation, qualification, maintenance, retirement)
• Review and approve maintenance documentation for completeness and compliance
• Utilise CMMS/EAM systems (e.g., SAP, Maximo) for work order management
• Support periodic system reviews, data integrity assessments, and validation activities
• Maintain asset criticality classifications and risk assessments, ensuring maintenance strategies remain appropriate
• Ensure ALCOA+ data integrity principles are applied to all engineering and maintenance records
• Ensure all engineering, maintenance and calibration activities comply with GMP, GEP, and health & safety regulations
• Maintain engineering documentation (SOPs, logbooks, maintenance records) in audit-ready condition at all times
• Support internal audits, regulatory inspections
• Create and participate in deviation investigations, root cause analysis, CAPA, and change control processes
• Author, complete and contribute to engineering change controls and provide technical impact assessments
• Schedule suppliers of services and products for manufacturing and utilities equipment in line with contractual agreements
• Maintain and develop effective relationships with external contractors such that support is available when required, that the work is of a suitable standard and at a fair price
• Act as the primary engineering contact for manufacturing operations
• Liaise with Quality Assurance, Validation, Production, and Supply Chain teams
• Generate and maintain engineering KPIs (e.g., uptime, backlog, compliance metrics)

Engineering Coordinator

Account Manager

• Ensure effective execution of SERB’s strategies and tactics within assigned geographic area
• Develop effective business plans to execute selling strategies that are consistent with corporate brand and marketing plans and are tailored to geography and customer context
• Review and analyse market/customer data to support and execute strategic planning
• Identify key decision makers for the use of our products and conduct customer meetings within assigned territory
• Maintain current CRM records
• Achieve sales goals for all promoted products
• Foster commitment to SERB and our products
• Educate HCPs on the correct use of our products in the disease in which they are approved
• Optimize time and efficiency within a large geographic area in order to maximize impact and results
• Utilize resources for greatest sales impact
• Review and analyze data/systems/processes to identify and create business opportunities and to improve tactical implementation of strategic goals
• Comply with SERB’s code of conduct and policy guidelines
• Demonstrate in words and actions the values of SERB
• This is a customer facing position with the expectation that you will be traveling to hospitals in your territory and to various onsite company meetings
• Comply with all hospital credentialing requirements.

Associate Director, Supplier and Distribution Quality

Business Data Steward – Customer Service

Engineering Coordinator

Key Account Manager, Oncology