Sequoia

IT Support Engineer

Sequoia

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Tech Stack

AzureMacOS

About the role

  • Work the IT support queue and provide Tier 1 - 2 support to both onsite and remote users.
  • Own org-wide IT asset procurement, distribution, and logistics.
  • Assist managing company spend for endpoints, hardware, and other equipment.
  • Identify, troubleshoot and resolve issues with laptops, multifunction printers, smart phones, tablets, and IT related hardware/software.
  • Software duties include installing, upgrading, and maintaining a suite of software for Windows OS and MacOS systems.
  • Perform Active Directory and Microsoft 365 administration such as account creation, account removal, maintenance, and policies.
  • New hire deployments, laptop imaging and setup including network/email accounts and computer hardware.
  • Provide SaaS telephony and mobile device configuration and troubleshooting.
  • Maintain and update documentation (procedures, diagrams, inventory, and knowledge articles).
  • Lots of opportunities for challenging projects and deployment of new tech.
  • May require occasional work on weekends and/or holidays.
  • Occasional travel between Bay Area and New York office locations.
  • Most importantly, live our Sequoia Values day in and day out.

Requirements

  • Bachelor's degree required, preferably in a technology field.
  • 5 years of experience in an IT support role.
  • Onsite presence, 5 days a week.
  • Experience with endpoint management and deployment solutions
  • Experience with Active Directory and/or Azure AD administration.
  • Experience with both Windows and MacOS platforms.
  • Some experience with SaaS platforms such as Okta, Microsoft 365, Zoom, and more.
  • Strong customer service and communication skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • English Proficiency.
Benefits
  • Competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporttroubleshootingsoftware installationActive Directory administrationMicrosoft 365 administrationendpoint managementlaptop imagingSaaS platformshardware maintenanceMacOS
Soft Skills
customer servicecommunicationmultitaskingorganizational skillsproblem-solving
Certifications
Bachelor's degree in technology