Salesforce Administration Manager
InvoiceCloud, Inc.
ETL
Benefits Administration Specialist
Sequoia
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for clients regarding benefits-related inquiries, issues, and escalations
- Process benefits related events within the benefits administration system and directly with carriers/TPAs
- Collaborate with vendors, carriers, and internal stakeholders to resolve benefits related issues and ensure compliance
- Participate in onboarding and offboarding processes to ensure timely and accurate benefits enrollment and termination
- Conduct audits of benefits data to ensure accuracy
- Track and manage benefits-related tasks and inquiries using internal systems, ensuring timely resolution and documentation
- Oversee day-to-day operations of outsourced benefits administration services, ensuring service level agreements (SLAs) and performance metrics are met
- Act as the primary point of contact for clients and third-party vendors regarding benefits outsourcing activities
- Coordinate implementation and transition of new clients into outsourced benefits platforms and services
- Manage data feeds and integrations between HRIS systems, payroll, and benefits platforms inclusive of discrepancy resolution
- Support annual open enrollment planning and execution, including Benefits Administration configuration, testing, communications, and vendor coordination
- Assist in the development of standard operating procedures (SOPs) and documentation for outsourced processes
- Provide training and support to clients and internal teams on outsourced benefits processes and workflows.
- Participate in continuous improvement initiatives to enhance the efficiency and quality of benefits outsourcing services
Requirements
- 3+ years of experience in benefits administration, HR support, or client-facing outsourcing/enrollment processing roles
- Strong understanding of employee benefits programs and related compliance requirements
- Proficiency in HRIS and benefits administration systems (e.g., Workday, ADP, bswift, or similar)
- Strong understanding of systems functionality across multiple platforms (HRIS, Benefits Administration, Payroll, ACA, Carriers/TPAs)
- Comfortable with excel and handling large data sets, inclusive of utilizing Excel formulas (v-lookup, pivot tables etc.)
- Familiarity with service level agreements (SLAs) and key performance indicators (KPIs)
- Experience supporting open enrollment and life event processing in an outsourced environment.
- Bachelor’s degree
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
benefits administrationHR supportclient-facing outsourcingemployee benefits programscompliance requirementsHRIS systemsExceldata managementopen enrollmentlife event processing
Soft skills
communicationcollaborationproblem-solvingtrainingdocumentationorganizational skillsattention to detailcontinuous improvementclient supportvendor coordination
