Research Administrator II
Tufts University School of Dental Medicine
Salesforce Administration Manager
InvoiceCloud, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ETL
About the role
- Lead, mentor, and grow a team of Salesforce administrators.
- Define and own the roadmap for Salesforce platform enhancements, automation, integrations, and technical debt remediation.
- Partner with senior leadership and stakeholders to align Salesforce strategy with overall business objectives.
- Enhance existing governance, best practices, and operating models for the Salesforce org (release cadences, documentation, change control).
- Serve as the escalation point for complex configuration, architecture, and performance issues.
- Oversee core system administration — users, profiles, roles, sharing rules, permissions, data security.
- Design, build, test, maintain, and optimize Salesforce Flows (Screen Flows, Record-Triggered Flows, Scheduled Flows, etc.) as primary automation tools.
- Review, refactor, and optimize existing flows, processes, triggers, and workflows for performance and maintainability.
- Perform system audits, monitor system health, and manage technical debt.
- Lead sandbox refreshes, release management, and deployment.
- Work closely with business owners (Sales, Marketing, Customer Success, Client Services, and Revenue Operations) to gather requirements, design solutions, and translate business processes into scalable Salesforce automation.
- Conduct design reviews and architecture discussions for proposed features or enhancements.
- Present and communicate project status, roadmaps, impacts, and tradeoffs to leadership.
- Lead training, documentation, and enablement efforts to drive adoption of new features and flows.
- Oversee data quality, deduplication, cleansing, and data governance policies.
- Collaborate with Business Intelligence and Data Warehousing to expose necessary data via reports, dashboards, or APIs.
- Construct and maintain Salesforce reports and dashboards for major company KPIs, task completion rates, and sales forecasting.
- Monitor key metrics (user adoption, automation error rates, performance, system usage) and incorporate feedback into improvements.
Requirements
- 5+ years of hands-on Salesforce admin / configuration experience.
- 2+ years in a leadership or managerial capacity (leading admins, operations, or platform teams).
- Deep expertise in Salesforce Flows — building and optimizing Screen Flows, Record-Triggered Flows, Scheduled Flows, Subflows, etc.
- Strong understanding of Salesforce security model (profiles, permission sets, role hierarchies, sharing).
- Experience with release management, deployment tools, and version control
- Working familiarity with integrations (REST APIs, middleware, ETL tools) and how automation interacts with integrations.
- Proven ability to refactor and optimize existing automations (flows, apex, triggers).
- Excellent problem-solving, design-thinking, and system architecture judgment.
- Strong stakeholder management and communication skills — able to bridge technical and nontechnical audiences.
- Experience in a dynamic, fast-paced environment (scale-up / growth context).
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience.
Benefits
- InvoiceCloud is an Equal Opportunity Employer.
- Health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce administrationSalesforce FlowsScreen FlowsRecord-Triggered FlowsScheduled FlowsApexREST APIsETL toolsrelease managementdata governance
Soft skills
leadershipproblem-solvingdesign-thinkingstakeholder managementcommunicationmentoringcollaborationproject managementadaptabilitytraining
Certifications
Salesforce Administrator CertificationSalesforce Advanced Administrator Certification
