InvoiceCloud, Inc.

Customer Success Manager

• Build “trusted” relationships with mid-market clients and delight them at every turn.
• Understand the key client health indicators and take necessary steps to minimize any potential churn.
• Develop a deep understanding of the InvoiceCloud solutions to have discussions with clients regarding current products and services.
• Create an efficient outreach cadence to communicate with a larger portfolio of clients.
• Understand the market well enough so you can share best practices with your clients.
• Work with clients to implement programs that drive higher payment adoption.
• Be well versed on all InvoiceCloud products to up-sell services and generate customer success qualified leads that result in new revenue.
• Have a high-level understanding of how the technology for assigned billers works. This allows the CSA to understand issues, describe them and formulate a potential resolution with the supporting InvoiceCloud departments.
• Develop trusted relationships with their portfolio that leads to customer references.

Customer Success Associate

Account Executive

• Your core mission is to win new business.
• You will own the entire sales process—from identifying and engaging new prospects, through value-driven discovery, compelling demos, and final negotiations.
• Your focus will be landing new logos, displacing legacy competitors, and helping local governments modernize their payment experiences.
• You’ll act as a strategic advisor, bringing insight, urgency, and credibility to every interaction.
• Collaborate with Sales Engineering, Marketing, and Channel Partners to tailor solutions that solve real customer problems.

Mid Market Account Executive

• Build a strong relationship with a select group of clients
• Advocate for your clients and manage day-to-day interactions
• Create relationships that drive retention, increase adoption, and grow revenue
• Implement programs for payment adoption and customer engagement
• Understand client health indicators and minimize churn
• Develop trusted relationships and generate references

Customer Success Manager – Insurance Vertical

• Drive New Business: Identify and cultivate opportunities within the government and utility sectors, establishing InvoiceCloud as the preferred payment solution provider.
• Build Lasting Relationships: Connect with key stakeholders, decision-makers, and industry influencers to foster trust and drive long-term partnerships.
• Develop Winning Sales Strategies: Design and implement targeted sales plans that align with market trends and business objectives.
• Be a Trusted Consultant: Employ a consultative, solution-based sales approach to illustrate how InvoiceCloud’s products can address real challenges for clients.
• Collaborate Across Teams: Partner closely with marketing, product development, alliances, and customer success teams to ensure seamless client engagement and retention.
• Close the Deal: Lead contract negotiations and navigate complex sales processes to secure advantageous agreements.
• Stay Ahead of the Curve: Monitor industry trends, competitive landscapes, and emerging technologies to inform strategy and innovation.

Enterprise Account Director – Government Utilities

Full-stack Engineer

• Design, develop, and deploy large language model (LLM) and AI-driven capabilities
• Lead the end-to-end lifecycle of AI solutions from rapid prototyping through scalable production deployment
• Partner with Product, Data Science, Data Engineering, and Platform teams to translate business goals into AI implementations
• Define reusable frameworks and standards for AI integration
• Drive innovation through applied experimentation
• Improve efficiency through automation and observability
• Deliver real customer and business outcomes—improving platform intelligence, developer velocity, and operational efficiency

AI Staff Engineer

Cloud Engineer

• Design, deploy, and operate Azure-native infrastructure powering InvoiceCloud’s enterprise SaaS platform.
• Own AKS clusters and supporting services, implement infrastructure as code with Terraform/Ansible.
• Optimize Azure networking (VNets, NSGs, load balancers, VPNs) for scale and resiliency.
• Integrate Cloudflare (DNS, CDN, WAF, Zero Trust) to secure and accelerate edge traffic.
• Enhance CI/CD pipelines, establish robust monitoring/alerting with Azure Monitor and Log Analytics.
• Uphold governance (e.g., RBAC, policies) across environments.
• Lead incident response, drive root cause analysis, and implement preventive automation.

Cloud Platform Engineer – Azure, Kubernetes

Solutions Engineer

• Lead complex integrations with minimal oversight, and be a trusted advisor on solution design best practices
• Collaborate with Implementation Project Managers to scope, size, and plan “custom” system integrations tailored to customer requirements and environments.
• Lead implementation discovery to fully understand the customer’s business, digital payment, security, UI/UX, and integration requirements.
• Design solutions that align customer requirements with our EBPP platform’s capabilities, ensuring the right balance between functionality, scalability, and user experience.
• Draft comprehensive architectural diagrams that visualize workflows, API calls, and UI/UX integration, for all in-scope use cases
• Collaborate with Integration Project Managers to build easily deployable “standard” integrations that accelerate delivery and promote consistency across Insurance core systems such as Guidewire, Duck Creek, Majesco, and Insurity.
• Maintain and enhance existing integrations to incorporate platform enhancements and address evolving market and customer needs.

Senior Solutions Engineer, Insurance

Administration

• Lead, mentor, and grow a team of Salesforce administrators. • Define and own the roadmap for Salesforce platform enhancements, automation, integrations, and technical debt remediation. • Partner with senior leadership and stakeholders to align Salesforce strategy with overall business objectives. • Enhance existing governance, best practices, and operating models for the Salesforce org (release cadences, documentation, change control). • Serve as the escalation point for complex configuration, architecture, and performance issues. • Oversee core system administration — users, profiles, roles, sharing rules, permissions, data security. • Design, build, test, maintain, and optimize Salesforce Flows (Screen Flows, Record-Triggered Flows, Scheduled Flows, etc.) as primary automation tools. • Review, refactor, and optimize existing flows, processes, triggers, and workflows for performance and maintainability. • Perform system audits, monitor system health, and manage technical debt. • Lead sandbox refreshes, release management, and deployment. • Work closely with business owners (Sales, Marketing, Customer Success, Client Services, and Revenue Operations) to gather requirements, design solutions, and translate business processes into scalable Salesforce automation. • Conduct design reviews and architecture discussions for proposed features or enhancements. • Present and communicate project status, roadmaps, impacts, and tradeoffs to leadership. • Lead training, documentation, and enablement efforts to drive adoption of new features and flows. • Oversee data quality, deduplication, cleansing, and data governance policies. • Collaborate with Business Intelligence and Data Warehousing to expose necessary data via reports, dashboards, or APIs. • Construct and maintain Salesforce reports and dashboards for major company KPIs, task completion rates, and sales forecasting. • Monitor key metrics (user adoption, automation error rates, performance, system usage) and incorporate feedback into improvements.

Salesforce Administration Manager

Analyst

• Triage, log, and prioritize incoming Service Desk requests according to established guidelines
• Ensure full compliance with employee onboarding / offboarding standards
• Perform Tier 1 technical support for IT hardware, software, and business productivity tools (e.g., Microsoft 365, Okta, Slack)
• Monitor, update, and support corporate endpoints through approved MDM solutions (Intune, Jamf)
• Escalate unresolvable tickets to the appropriate queue or Modern Desktop leadership
• Support conference room technology and basic A/V setup for employees
• Create and maintain end-user documentation and knowledge base articles
• Maintain awareness of IT Service Desk best practices and apply them to daily operations
• Assist Facilities and office administrators with basic physical tasks (e.g., desk setup, cable management) as required
• All other duties as defined by Modern Desktop leadership

Service Desk Analyst I

Manager

• Manage and develop the Modern Desktop team, fostering a collaborative and high-performing environment
• Oversee daily Service Desk and Desktop Engineering operations, including queue management and escalations
• Execute short and long-term initiatives as defined by Modern Desktop leadership
• Build relationships with key stakeholders, acting as primary contact for IT issues and facilitating communication
• Ensure policies, processes, and best practices are documented, maintained, and distributed
• Regularly assess system and team performance, identify issues, and implement improvements
• Maintain service quality, track response SLAs, and oversee ticket quality and NPS scores
• Build and maintain training curriculum for Modern Desktop team members
• Align project prioritization and status with leadership, escalating issues when necessary
• Automate critical processes, including employee lifecycle management
• Proactively identify and resolve recurring IT issues
• Curate, test, and implement new tools for the Modern Desktop team
• Implement IT policies and procedures following industry standards like ITIL
• Assist with other duties as defined by Modern Desktop leadership

Service Desk Manager

• Reporting to the Director of Sales; focus on customer acquisition within the P&C Insurance Carrier industry
• Engage new potential clients, client business referrals, and web leads; cultivate relationships with existing InvoiceCloud partners to drive referrals
• Deliver sales presentations and demos to provide prospective clients with clear understanding of services
• Create tailored solutions and consult with prospects and clients throughout the sales process
• Predominantly inside sales with some travel required
• Develop deep understanding of the Invoice Cloud platform, value proposition, and sales methodology
• Gain proficiency with Invoice Cloud’s sales tools and processes, including Salesforce.com
• Build and manage a large account list within your territory; prospect and generate new business opportunities
• Collaborate with partnership managers to strengthen referral channels
• Progress opportunities through the sales cycle, close deals, and meet quota
• Contribute to team success by sharing insights and supporting continuous improvement