InvoiceCloud, Inc.

Backend Engineer

• Connect with new clients who are ready to begin marketing efforts during implementations.
• Based on tiering structure, contact new clients and work with them to promote EBPP to their customers.
• Conduct Teams trainings on online payment adoption best practices.
• Communicate marketing strategy, campaign plans, and timelines clearly to clients.
• Create and customize marketing materials for VIP clients as needed.
• Follow up on client marketing activities and gather actionable feedback.
• Drive adoption of online billing and payment services through consistent engagement.
• Maintain knowledge of InvoiceCloud services and articulate value propositions effectively.
• Track onboarding marketing activities and outcomes in Salesforce.
• Partner with external vendors supporting marketing assets and creative execution.
• Drive client behavior to promote online billing and payment adoption by payers.
• Support the execution and optimization of paperless programs in partnership with the Customer Marketing Manager.
• Manage paperless program email sends, including scheduling, execution, and opt-out management.
• Collaborate with CSMs to help position and pitch paperless programs to existing customers.
• Monitor performance of paperless initiatives and recommend adjustments based on results.
• Ensure accuracy, compliance, and consistency across all paperless communications.

Customer Marketing Manager – VIP Onboarding, Paperless Programs

Customer Success Manager

• Connect with new clients who are ready to begin marketing efforts during implementations.
• Conduct Teams trainings on online payment adoption best practices.
• Create and customize marketing materials for clients as needed.
• Own the strategy, execution, and content for the monthly customer newsletter.
• Source and manage customer gifts and swag for surprise-and-delight initiatives.
• Regularly analyze performance, communicate insights clearly, and apply learnings to improve customer engagement, retention, and overall experience.

Customer Marketing Manager – VIP Onboarding, Customer Engagement

• Build strong, strategic partnerships with a defined group of clients
• Guide day-to-day engagement and strengthen retention
• Influence digital adoption programs and identify opportunities for product expansion
• Execute strategies that increase digital payment adoption and improve customer experience
• Investigate client challenges and collaborate across teams to resolve issues effectively
• Manage the full lifecycle of client engagement and maintain strong focus on achieving performance targets

Performance Marketing

• Develop and own the overall demand creation strategy
• Analyze customer segments, market opportunities, and sales data to develop high-impact campaigns
• Use data-driven insights to continually assess and optimize campaign performance
• Lead a high-performing demand generation, partner marketing and marketing ops team
• Develop strong relationship with Sales teams to ensure alignment and integration of demand generation efforts
• Develop a deep understanding of our products, prospects, partner network, and client needs
• Own the overall demand generation budget, ensuring adherence to budget targets

Senior Director, Demand Generation

Vice President

• The Area Vice President, Alliances is responsible for building, scaling, and accelerating a portfolio of strategic partners that serve InvoiceCloud’s Government and Utility markets
• This role owns executive-level partner relationships and serves as the primary point of accountability for alliance strategy, joint revenue outcomes, and long-term partner success
• The AVP operates cross-functionally with Sales, Marketing, Product, Implementation, and Customer teams to expand pipeline, deepen integrations, and improve partner-driven outcomes
• This role may be based anywhere in the United States and requires regular travel to support partner engagement and go-to-market execution

AVP, Alliances

Manager

• Responsible for building, running, and accelerating strategic partnerships across the utility and government ecosystem.
• Serve as the primary point of contact for partner relationships and own joint revenue growth initiatives.
• Work cross-functionally with Sales, Marketing, Product, and Leadership to position InvoiceCloud as the preferred EBPP solution.
• Develops and executes partner strategies that drive measurable joint revenue growth across assigned utility and government partners.
• Coordinate and communicate joint pipeline opportunities on a regular cadence, ensuring visibility and accountability against shared revenue targets.
• Lead joint pipeline reviews and contribute to annual revenue planning by defining target accounts and tracking progress.
• Prepare and present internal partnership updates and demos to management, articulating performance, risks, and growth opportunities.

Alliances Manager

Insurance

• Owns the overall performance, bookings results, and revenue outcomes for the Insurance vertical, consistently exceeding quarterly and annual targets.
• Develops and executes a clear sales strategy aligned with company objectives, translating growth goals into disciplined execution across regions.
• Optimizes territory design, account coverage, pipeline management, and forecasting rigor to maximize conversion and revenue predictability.
• Personally engages in strategic, high-value opportunities and executive-level deals to drive material business impact.
• Coaches, develops, and elevates a team of experienced sellers, setting a high bar for performance, accountability, and professional growth.
• Creates and sustains a high-performance culture grounded in transparency, collaboration, and ownership of outcomes.
• Establishes and refines sales processes, pipeline hygiene, and forecasting discipline to support scalable growth and operational excellence.
• Uses data, automation, and emerging AI-enabled insights to improve pipeline visibility, forecast accuracy, and execution efficiency at scale.

AVP, Sales – Insurance

Solutions Engineer

• Lead the design of enterprise-grade integration architectures for Guidewire (PolicyCenter, BillingCenter, ClaimCenter) that support secure, scalable digital payment and EBPP experiences.
• Define and maintain reference architectures, integration patterns, and architectural standards that balance flexibility, performance, security, and time-to-value.
• Ensure solution designs are adaptable to evolving technologies, regulatory requirements, and customer growth.
• Collaborate with executive stakeholders, insurers, partners, and system integrators to understand strategic objectives and define long-term integration roadmaps.
• Serve as a key architectural voice influencing platform, product, and integration roadmap decisions.
• Guide customers through modernization initiatives related to billing, payments, identity, and customer experience.
• Establish and enforce architectural governance frameworks, design guardrails, and best practices to ensure consistency and quality across implementations
• Act as the final technical authority for complex or high-risk integrations, resolving architectural tradeoffs and escalations.
• Ensure all integrations meet security, compliance, and regulatory requirements.
• Partner with Project Managers, Product, Integration Engineering, and Implementation teams to size, scope, and plan enterprise-scale integration efforts.
• Provide architectural oversight across multiple concurrent customer implementations.
• Support accurate estimation, early risk identification, and delivery planning.
• Continuously evaluate and evolve existing integration frameworks to improve scalability, performance, resiliency, and delivery efficiency.
• Champion modern, cloud-native integration patterns, API-first design, automation, and AI-assisted tooling.
• Identify opportunities to standardize and reuse integrations across Guidewire and non-Guidewire platforms.
• Serve as a subject matter expert (SME) for Guidewire integrations and enterprise EBPP architectures.
• Mentor Senior Solutions Engineers and Integration Engineers through design reviews, best practices, and coaching.
• Elevate the overall technical maturity and architectural rigor of the Solutions Architecture organization.
• Act as a trusted technical advisor to insurers, partners, and Guidewire system integrators.
• Clearly articulate complex technical solutions to executive, technical, and business stakeholders.
• Build strong, long-term relationships that support customer success, platform adoption, and scalable growth.

Principal Solutions Architect

Attorney

• The Senior Legal Operations Manager is a senior individual contributor responsible for optimizing InvoiceCloud’s legal workflows, supporting commercial contracting needs across our SaaS and EBPP business model, and enabling revenue acceleration through operational excellence.
• You will own intake management across core business systems (Salesforce, Asana, Teams, Slack) and leads improvements to legal technology, documentation standards, and workflow automation.
• Executes commercial contract work—including review, revision, drafting, and maintenance—in support of accurate, timely deal progression and earlier revenue recognition.
• Manages high-volume legal intake across Salesforce, Asana, Teams, and Outlook to ensure timely stakeholder response.
• Uses metrics such as contract cycle time and request throughput to identify bottlenecks and prioritize work.
• Operates autonomously as the senior point of contact for contract inquiries, legal research, and analysis of terms, providing clear and concise guidance.
• Designs scalable legal workflows, documentation standards, and intake processes that improve visibility, reduce friction, and strengthen audit readiness.