Customer Success Manager

InvoiceCloud, Inc.

Customer Success Manager ensuring clients achieve maximum value from InvoiceCloud's platform. Building relationships and driving retention in a fast-growing fintech environment.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Builds strong, strategic partnerships with a defined group of clients
Ensures clients achieve maximum value from the InvoiceCloud platform
Guides day-to-day engagement, strengthens retention, and influences digital adoption programs
Identifies opportunities for product expansion
Executes strategies that increase digital payment adoption and improve customer experience

Requirements

What you’ll need

Strong relationship management experience with a track record of driving retention and growth
Experience supporting clients in person and via virtual communication tools (Teams/Zoom)
Background in electronic billing, payments, merchant services, or related SaaS platforms preferred
Excellent verbal, written, presentation, and interpersonal communication skills
Customer-driven and results-oriented, with the ability to influence decision-making
Strong organizational, planning, and time-management skills
Experience working independently and managing multiple priorities in a fast-paced environment
Proficiency with Microsoft Office tools and Salesforce

Benefits

Comp & perks

Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
Employee Resource Groups (ERGs)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

electronic billingpaymentsmerchant servicesSaaS platformsdigital payment adoption

Soft Skills

relationship managementcommunication skillscustomer-drivenresults-orientedorganizational skillsplanning skillstime-management skillsinfluencing decision-making