Patient Care Manager
Sentrex Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$85,000 - CA$105,000 per year
About the role
- Perform HCP and patient registration activities, according to protocols and applicable departmental procedures
- Process data entry activities of pertinent information received at different points of contact during the delivery of services
- Provide support to patients and HCPs, including but not limited to education on specific diseases, therapies, and disease management
- Prepare for and attend extensive, specialized training sessions for specific therapies
- In person and virtual support (including adherence support both inbound and outbound as needed)
- Review patient files prior to treatment to capture medical history
- Document and maintain patient records to ensure treatment history is adequately captured
- Liaise with physicians’ offices, pharmacies, services providers, and other parties to provide comprehensive and coordinated service to patients and HCPs
- Participate in telephone consultations and virtual meetings/training sessions as required
- Work collaboratively within multidisciplinary health care team providing oversight
Requirements
- Minimum 2-4 years of experience of clinical experience (preferred)
- Licensed RN or LPN in British Columbia (preferred) OR Previous experience working within a specialty pharmacy or patient support program considered a strong asset
- Experience working directly with Physicians, with a comprehensive understanding of patient flow
- Confident and experienced with using Excel, Outlook and Word
- Strong organizational skills with the ability to handle changing priorities effortlessly and independently
- Able to accurately input information into various paper and electronic forms, with attention to detail and accuracy being essential
- Experience in Neurology, Immunology, Oncology, Gastroenterology or Rheumatology a strong asset
- Understanding of the pharmaceutical industry an asset
- Effective interpersonal skills
- Strong organizational skills and attention to detail
- Ability to meet deadlines and be flexible with patient and HCP requirements
- Excellent interpersonal skills, customer service, problem-solving, and conflict resolution skills
- Ability to communicate effectively both orally and in writing
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- RRSP Matching Program
- Employee & Family Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrypatient registrationmedical history documentationpatient record maintenancetelephone consultationsvirtual meetingsattention to detailflexibilityproblem-solvingconflict resolution
Soft Skills
organizational skillsinterpersonal skillscustomer servicecommunication skillsability to handle changing prioritiesindependenceteam collaborationeffective communicationadaptabilitytime management
Certifications
Licensed RNLicensed LPN