Field Health Case Manager
Sentrex Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Manage various aspects of Program service coordination for patients prescribed medication by physicians
- Provide Program services support to patients and clinics, including training clinics in Program services and patient enrollments
- Ensure patients have access to prescribed treatments in a timely manner
- Offer support to clinics and train physicians and other clinic staff on PSP Service offerings
- Enroll patients into the PSP utilizing the appropriate enrolment forms
- Ensure patient services are coordinated and tracked according to agreed upon program performance metrics
- Report Adverse Events/Severe Adverse Events following approved SOPs
Requirements
- Completion of Post-secondary required
- Communication in French and English is an asset
- 3-5 years experience in reimbursement and/or with Patient Support Programs required
- Experience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an asset
- Knowledge of private and public reimbursement structure, systems, and the process is an asset
- Experience in the pharmaceutical distribution industry is an asset
- Professional demeanor with proven ability to communicate effectively with internal and external customers and stakeholders
- Excellent interpersonal skills: ability to build and maintain good relationships with clinic personnel, internal Sentrex Health Services colleagues, and all client personnel
- Strong analytical skills including interpretation of regulation and legislation
- Excellent customer service, problem-solving, and conflict resolution skills
- Must be able to work from home and have a quiet dedicated office space
- Must be willing to travel and have a valid driver’s license
- Must be able to lift and carry products up to 25 lbs.
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
reimbursement billingpatient support programsfield-based reimbursement supportconsultationprivate reimbursement structurepublic reimbursement structureappeals processprogram performance metricsadverse event reportingSOPs
Soft skills
communicationinterpersonal skillscustomer serviceproblem-solvingconflict resolutionanalytical skillsprofessional demeanorrelationship buildingeffective communicationteam collaboration