Account Manager
Sentrex Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$68,000 - CA$74,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage in-clinic and virtual needs assessments and transitions when bringing new retina accounts online.
- Lead field team training and patient support program activities.
- Consult with manufacturers and prospective third-party clients on Ophthalmology landscape.
- Ensure accurate inventory management at participating ophthalmology clinics.
- Train clinic staff and support efficient day to day clinic operations.
- Liaise between patient support team and clinic staff to solve day to day challenges.
- Develop strong working relationships with clinic staff and physicians.
- Plan and Implement new SOP within the pharmacy to optimize support services for clients.
- Maintain close relationships with the pharmacy team to ensure service alignment.
- Maintain ongoing communication and service of each account thorough in person and or weekly virtual touch points.
- Support deliveries of medication when possible and identify improved logistic networks to optimize delivery of medication and supplies.
- Same day response to requests and/or questions from clinic staff and physicians.
- Other duties as assigned by your manager
Requirements
- Must live within assigned geography of Windsor/Essex County
- University or college degree (Preferred)
- Broad knowledge and training in the fields of business administration, sales, marketing, specialty pharmacy or similar vocations
- Experience in Ophthalmology is considered a strong asset
- Experience in the pharmaceutical industry considered an asset
- Organized and thorough manager who can coordinate numerous tasks and operational activities
- Strong customer/client management background
- Good analytical, conceptual and problem-solving skills with a demonstrated track record of new concept development for various projects
- Critical thinking skills, creative and innovative solutions to internal or external client needs
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inventory managementneeds assessmentsSOP developmentlogistics optimizationproject managementclient managementanalytical skillsproblem-solvingconcept development
Soft skills
organizational skillscommunication skillsleadershiprelationship buildingcustomer servicecritical thinkingcreativityinnovation
Certifications
university degreecollege degree