Sentinel Technologies

IT Help Desk

Sentinel Technologies

full-time

Posted on:

Location Type: Office

Location: Cincinnati • Ohio • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $35 - $40 per hour

Job Level

Mid-LevelSenior

Tech Stack

AzureCloudCyber SecurityDNS

About the role

  • Respond to support requests via phone, email, and ticketing system in a professional and timely manner
  • Provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals (Windows)
  • Support user onboarding/offboarding—including account setup, hardware provisioning, and documentation
  • Troubleshoot common issues related to Microsoft 365, printers, and file access (Egnyte)
  • Provide white-glove support with a focus on fast, friendly and effective solutions
  • Administer and troubleshoot Microsoft Intune for endpoint configuration, policy deployment, and compliance
  • Manage identity, security groups, and device access through Entra ID / Azure Active Directory
  • Set up, maintain, and troubleshoot Microsoft Teams Room systems and AV hardware
  • Provide support for Egnyte file-sharing platform including user access management and sync issues
  • Resolve escalated networking issues (basic switch/Wi-Fi setup, DNS, DHCP, IP configuration)
  • Enforce and support security practices including multi-factor authentication (MFA), encryption, and patching
  • Monitor and respond to alerts related to endpoint compliance, antivirus, and patching
  • Additional duties as assigned

Requirements

  • 3-5 years in a help desk or IT support role, with experience handling both Level 1 and Level 2 issues
  • Strong communication skills and a customer-centric approach to support
  • Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune
  • Experience supporting Microsoft Teams Room setups
  • Basic networking knowledge: IP addressing, DNS, DHCP, switches, and Wi-Fi connectivity
  • Understanding of cybersecurity fundamentals (e.g., endpoint protection, MFA, secure access and patch management)
  • Experience supporting Egnyte or similar cloud file-sharing platforms
  • Familiarity with hybrid environments and VPN configurations a plus
  • Familiarity with printer and peripheral troubleshooting
  • Working knowledge of remote support tools (e.g., TeamViewer, Quick Assist, AnyDesk, Ninja)
  • Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar a plus
  • Experience in hybrid or remote-first environments
  • Ability to document processes and contribute to a shared knowledge base
Benefits
  • Medical, dental, and vision insurance
  • Life and disability coverage
  • Generous 401(k) match
  • Student loan repayment assistance
  • Fully paid medical and parental leave
  • Access to mental health services
  • Additional wellness resources and support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft 365Microsoft IntuneEntra IDAzure Active DirectoryMicrosoft Teams RoomnetworkingIP addressingDNSDHCPendpoint protection
Soft skills
communication skillscustomer-centric approachproblem-solvingdocumentationteam collaboration
Certifications
CompTIA A+Network+Microsoft Certified: Modern Desktop Administrator