Sensor Tower

Account Manager, Brands

Sensor Tower

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $100,000 - $110,000 per year

About the role

  • Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
  • Oversee all assigned contract renewals to ensure timely and accurate execution
  • Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
  • Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature
  • Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed
  • Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
  • Identify opportunities to expand Sensor Towers footprint within an account as part of the renewal process
  • Establish and maintain effective, cooperative working relationships with customers, largely via email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc.
  • Have annual/bi-annual calls with customers to secure the budget for upcoming renewal.

Requirements

  • Previous experience in a Support, Services, Customer Success, or Renewals Management role
  • Intellectually curious self-starter with a knack for problem-solving
  • Ability to work in collaboration with Support functions to facilitate timely responses to queries or discrepancies.
  • Familiarity with contracts, terms of service, and legal issues
  • Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
  • Organizational skills and attention to detail
  • Experience with Salesforce (particularly working with the ‘opportunity’ object)
  • Assess areas of opportunity to more effectively automate key components of the renewal processes to improve operational efficiency
  • Bonus: Previous B2B SaaS and/or enterprise software experience
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementrenewal processquote creationforecastingproblem-solvingautomationcustomer successB2B SaaSenterprise software
Soft Skills
intellectual curiosityself-startercollaborationcommunicationorganizational skillsattention to detailobjection handling