Account Executive

• Manage a portfolio of Gaming customers focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
• Oversee all assigned contract renewals to ensure timely and accurate execution
• Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
• Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature
• Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed
• Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiencyIdentify opportunities to expand Sensor Towers footprint within an account as part of the renewal process
• Establish and maintain effective, cooperative working relationships with customers,largely via email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc.
• Have annual/bi-annual calls with customers to secure the budget for upcoming renewal.

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