Seneca Family of Agencies

Counselor

• Provide counseling and case management services to enrolled youth and families
• Connect clients and families to community resources and natural supports
• Offer crisis intervention and mental health services in various settings (home, school, community)
• Participate in treatment reviews, staff meetings, and IEP meetings as needed
• Complete mental health notes, service tracking, and required documentation
• Assist with transportation arrangements for school, therapy, and court appointments
• Provide on-call coverage to the program as scheduled
• Participate in all program staff meetings, and other treatment meetings when necessary
• Participate in weekly supervision with the Lead Clinician and/or Program Supervisor
• Apply crisis communication and de-escalation techniques, including physical intervention if necessary, following Seneca’s training protocols

Bilingual Support Counselor

Therapist

• Identify engagement needs for each youth and family as needed and work with Wraparound team members to build connections for family
• Provide assistance in case planning and consultation to team members on clinical issues, as well as casework issues, as appropriate
• Provide individual or family therapy when indicated
• Participate in 24 hours on call support line system
• Maintain availability for crisis intervention services
• Participate in individual and/or group supervision
• Function as team clinical leader for respective caseload, and uphold the principles of the wraparound program
• Complete mental health notes, assessments, treatment plans, outcome measures, incident reports, and other documentation accurately and in a timely manner

Social Worker / Therapist

• Conduct weekly client and caregiver meetings to support treatment goals, provide psychoeducation, and coordinate care with providers
• Identify engagement needs for each youth and family as needed and work with Wraparound team members to build connections for family
• Provide assistance in case planning and consultation to team members on clinical issues, as well as casework issues, as appropriate
• Provide individual or family therapy when indicated
• Participate in 24 hours on call support line system
• Maintain availability for crisis intervention services
• Participate in individual and/or group supervision
• Function as team clinical leader for respective caseload, and uphold the principles of the wraparound program
• Complete mental health notes, assessments, treatment plans, outcome measures, incident reports, and other documentation accurately and in a timely manner

Support Counselor

Affiliate Manager

• Offer guidance, expertise, and support to youth, families, and natural supports in both one-on-one and group settings
• Build trust and rapport through high-level engagement and alignment skills with youth, families, and collateral supports
• Serve as a collaborative advocate, helping youth and caregivers understand perspectives of team members and navigate county systems
• Utilize community resources and mental health services to establish and connect youth and families to a safety network
• Provide coaching and support for safety planning, self-control plans, and self-care plans
• Engage in mental health awareness activities and participate in peer forums, including public speaking engagements
• Participate in weekly supervision/mentorship sessions
• Maintain accurate documentation including mental health notes, timesheets, expense reports, and mileage records
• Employ crisis communication and de-escalation techniques if necessary

Family Partner

Billing Specialist

• Prepare and submit accurate claims, invoices and required documentation for services, including coding diagnoses and procedure codes
• Monitor and track claims to ensure timely submission and investigate and resolve billing inaccuracies and billing related issues
• Check eligibility and benefit verification to determine client’s eligibility and if additional private health insurance exists for each client
• Collaborate with funders and insurance companies to resolve billing inconsistencies and errors
• Communicate with program and QA staff regarding any changes to a client’s eligibility
• Bill and collect copays/deductibles from parents/guardians in applicable programs
• Upload files to respective systems to apply payments and adjustments and provide reports from the electronic health record system
• Review billing denial queues and billing-related reports on a daily basis to ensure the timely processing of claims and denials
• Resubmit claims as needed
• Communicate with program staff regarding corrections or necessary changes in documentation
• Input, complete, and review billing and payment invoices using internal and external Electronic Health Record (EHR) and Clearinghouse systems for assigned program(s) and submit reports in a timely manner
• Maintain proper documentation for each claim, including relating to the approval or denial of claims, utilizing the appropriate county forms and systems
• Reconcile payments and resolve discrepancies
• Work with payers to appeal and correct errors
• Stay up to date on changes in billing codes, regulations, and payer policies
• Attend all required trainings and meetings

Bilingual

• Provide and communicate guidance, expertise, and support for parents and caregivers one-on-one and in group settings
• Help youth, caregivers, and family members understand the mandates and perspectives of other team members while navigating through county systems
• Use knowledge of community resources, school systems, or other mental health services to help families identify and connect to a family safety network and/or natural support team in the community
• Ensure parent/caregivers perspectives shape planning decisions, safety and crisis plan, and service strategies
• Actively contribute to team planning, implementation, and evaluation of care plans
• Attend and participate in mental health awareness activities in the community
• Participate in weekly supervision/mentorship with the supervisor or designee
• Maintain accurate documentation including mental health notes, timesheets, expense reports, and mileage
• Participate in on-call rotation
• Utilize crisis communication and de-escalation techniques

Bilingual Parent Partner

Content Writer

• Lead grants strategy, proactively identifying and cultivating funding opportunities that align with Seneca’s funding priorities.
• Initiate, build and maintain relationships with foundation and funding partners, as well as internal teams and staff.
• Produce grant requests and reports that accurately and compellingly describe programs to support youth and families for foundations and other private funders.
• Collaborates with program staff to identify meaningful data and outcome measures that support effective program tracking, evaluation, and grant reporting.
• Collaborate closely with development team and program leaders across agency, proactively partnering to leverage expertise from others and achieve grant strategy goals.
• Project manage the development of proposal components, including proposal budgets, receive and integrate feedback from stakeholders, and participate in a collaborative process of final compilation for all projects.
• Oversee the successful completion of projects, including effectively managing workflow.
• Participate in, lead, and/or represent Seneca in collaborative meetings with agency staff at all levels, as well as external foundation partners, to plan for and execute projects and represent Seneca’s full continuum of services.
• Engage in and contribute to required Strategic Initiatives team meetings, team building retreats, and team activities to identify and work toward departmental goals.
• Fulfill other responsibilities as assigned.

Grant Writer

• Meet regularly with clients and caregivers to support treatment goals using culturally informed and evidence-based approaches
• Work with multi-disciplinary teams to develop and implement care plans and behavioral interventions
• Collaborate with agency staff, caregivers, and external professionals to create and execute individualized care plans
• Build and maintain relationships with community members and service providers
• Conduct client assessments and evaluations to inform care planning
• Provide case planning assistance and clinical consultation to team members
• Accurately document mental health notes, care plans, outcome measures, and incident reports in a timely manner
• Be available for crisis intervention services, including on-call rotation if applicable
• Participate in individual and group supervision sessions

Bilingual Support Counselor

Social Worker / Therapist

Social Worker / Therapist

Support Counselor

Family Partner

Billing Specialist

Bilingual Parent Partner

Grant Writer

Bilingual Social Worker – Differential Response