Sendoso

Customer Support

• Monitor and manage client cases in the ticketing queue (Zendesk), ensuring timely responses and SLA compliance.
• Assist with product uploading, editing, and other data entry tasks to support the logistics team.
• Review order status to ensure smooth processing and on-time fulfillment.
• Resolve order-related issues by coordinating with vendors, carriers, and internal teams.
• Release order holds, escalate issues when needed, and ensure timely resolution.
• Pull and analyze reports for inventory, orders, or financial adjustments as needed.
• Maintain documentation on case status and resolution steps for accurate tracking.

Logistics Support Specialist

Performance Marketing

• Own the Pipeline Engine: Lead Sendoso’s demand generation strategy to fuel predictable and consistent pipeline growth and new revenue across all regions.
• Build & Scale Integrated Campaigns: Design creative, bold, multi-channel programs that combine Sendoso gifting, ABM, paid search, paid social, SEO, and content to engage and convert high-value accounts.
• Elevate the Digital Experience: Own our website and conversion optimization roadmap to craft a best-in-class buyer journey that inspires action and accelerates sales cycles.
• Lead with ABM: Partner closely with Sales to identify and activate top-tier accounts through intent-driven, personalized campaigns powered by Sendoso and best-in-class tech.
• Supercharge Paid Media: Drive paid acquisition across search, social, and emerging channels, constantly testing, optimizing, and scaling what works.
• Content & Creative Storytelling: Guide the development of compelling content, thought leadership, and creative assets that showcase Sendoso’s impact and feed pipeline.
• Forecast & Optimize: Own the budget and pipeline forecasts, bringing clarity, accountability, and efficiency to every dollar spent.
• Inspire & Empower Teams: Lead, manage and grow a high-performing team — including an existing Sr. Manager of Field & Integrated Programs and BDR team — fostering collaboration, innovation, and measurable impact.
• Champion Real Connections: Activate Sendoso across all demand generation efforts, showing the market the power of modern gifting to break through the noise and humanize outreach.
• Drive Cross-Functional Wins: Collaborate with Sales, Product Marketing, RevOps, and Design to align on ICP, messaging, and revenue priorities.

Logistics Support Specialist

Director of Demand Generation