SendCutSend

IT Support

• Review customer drawings, specifications, and requirements to recommend materials, processes, and product options
• Generate accurate pricing and quotes using internal systems
• Identify manufacturability concerns and suggest alternatives that improve cost, lead time, or production outcomes
• Maintain proactive and clear communication with customers via phone, email, and chat, providing updates, resolving issues, and setting clear expectations
• Provide real time technical guidance over the phone, including reviewing manufacturability questions and helping customers make informed decisions
• Document customer interactions accurately within internal systems to ensure seamless follow through and visibility across teams
• Partner closely with on site production teams to ensure customer objectives are understood and executed correctly
• Develop strong knowledge of SendCutSend capabilities, materials, and processes
• Support internal teams by resolving technical questions or order issues that arise during production

Technical Customer Support Agent