Sendcloud

Customer Support Consultant, French Speaker

Sendcloud

full-time

Posted on:

Location Type: Remote

Location: Belgium

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Salary

💰 €2,000 per month

About the role

  • As a Customer Support Consultant at Sendcloud, you’re more than a problem-solver; you’re a guide, a coach, and sometimes even a tech magician 🪄 for our customers
  • You’ll interact with customers across multiple channels; calls, chats, and tickets, ensuring every interaction is professional, helpful, and human
  • You empower customers to make confident decisions on their own, transforming them into true shipping experts
  • You’ll be encouraged to spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences
  • You’ll get opportunities to grow, develop new skills and explore areas like process optimization, product knowledge, or training and quality assurance

Requirements

  • You have full professional proficiency in English and French, in speaking and writing
  • Previous CS experience is a bonus, but we care more about curiosity and mindset
  • People tell you you’re a great communicator; whether it’s friends, family, or random strangers
  • You thrive on learning, take ownership of your mistakes, and love growing from them
  • You can think on your feet, juggle multiple things at once, and stay cool under pressure
  • You tackle every challenge with positivity and energy, helping customers, teammates, or processes, and never settle for a simple no
  • You’re ready to jump in full-time for 40 hours a week. Your days Mon-Fri start at 8:45 and wrap at 17:30; plenty of time for evening plans 🍻
  • You’re based in Zagreb 🌍
Benefits
  • A competitive salary (€2,000 gross/month)
  • 28 days of holiday + your birthday off - because who wants to spend their special day at the office?
  • Mini-sabbatical of 4 weeks every three years on top of your holiday days; are you already dreaming of that trip? 🏝
  • €2,000 study budget to develop those skills you’ve always wanted to explore 🎓
  • €500 Work From Home budget to create your perfect setup
  • Pension plan + health insurance discounts to keep your future secure
  • Access to discount programs for shopping, lifestyle, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
great communicatorcuriosityownershiplearningproblem-solvingpositivityenergymultitaskingpressure managementcoaching