Sendcloud

Customer Support

• As a Customer Support Consultant at Sendcloud, you’re more than a problem-solver; you’re a guide, a coach, and sometimes even a tech magician 🪄 for our customers
• You’ll interact with customers across multiple channels; calls, chats, and tickets, ensuring every interaction is professional, helpful, and human
• You empower customers to make confident decisions on their own, transforming them into true shipping experts
• You’ll be encouraged to spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences
• You’ll get opportunities to grow, develop new skills and explore areas like process optimization, product knowledge, or training and quality assurance

Customer Support Consultant, French Speaker