Sendcloud

Customer Success Manager

• Enable and activate new customers during their critical first six months, ensuring smooth onboarding and product adoption. Provide excellent onboarding through calls, meetings, e-mails or onsite visits.
• Proactively identify growth opportunities and surface them to our commercially focused team for follow-up.
• Serve as a key connector across teams:
• With Sales: ensure seamless onboarding and customer handover.
• With Marketing: provide customer feedback, support campaigns, launch new features, and host webinars.
• With Customer Support: step in on escalations involving feature enablement or complex setups.
• With Product: be the voice of the customer—relay insights and feedback, support feature releases, and shape roadmap decisions.

Junior Customer Success Manager – DACH