Provides operational leadership and strategic direction for IT service delivery across all office locations within the region.
Leads a distributed team of Desktop Systems Specialists, ensuring that end user computing, local site infrastructure, and front-line IT support services are delivered consistently, reliably, and to a high standard across all sites.
Drives team performance, operational excellence, and continuous service improvement, while serving as the primary regional IT representative to employees, site stakeholders, and the wider global IT organization.
Collaborates closely with counterparts in other regional IT teams.
Directs regional IT project delivery, including operating system and software rollouts, hardware lifecycle programs, site-level deployments of new corporate initiatives, office relocations, site closures, and new acquisition integrations.
Oversees IT service quality and performance across the region by establishing and monitoring key performance indicators and service level standards, using stakeholder feedback and data to drive continuous improvement.
Manages the employee IT onboarding and offboarding lifecycle for the region, ensuring a consistent and efficient experience across all sites.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; or equivalent progressive professional experience.
5+ years of experience in IT operations, end user computing, or systems administration, with at least 2 years in a people management or team lead capacity.
Demonstrated experience managing geographically distributed IT teams across multiple sites.
Solid working knowledge of end user computing environments, hardware lifecycle management, and enterprise networking fundamentals (switches, firewalls, wireless, VPN).
Proven ability to plan and manage IT projects across multiple sites simultaneously, including OS and software deployments, hardware refreshes, and infrastructure changes.
Strong communication and interpersonal skills, with the ability to engage credibly with employees and business stakeholders at all levels, and translate feedback into actionable improvements.
Ability to travel across the region occasionally to support team visits, site projects, or acquisition and relocation activities.
Ability to accommodate occasional cross-timezone collaboration.
Must be based in, or willing to relocate to, a location within reasonable proximity to a regional office.

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT operationsend user computingsystems administrationhardware lifecycle managemententerprise networkingoperating system deploymentssoftware rolloutsinfrastructure changesproject managementkey performance indicators

Soft Skills

leadershipteam managementcommunicationinterpersonal skillscollaborationstrategic directionoperational excellencecontinuous improvementstakeholder engagementproblem-solving

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceBachelor’s degree in Engineering