Local SEO Manager
SecureSpace
Senior Customer Success Manager, Enterprise Solutions
Semrush
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Acting as a “Player/Coach”; using your diverse SEO / Digital Marketing and Commercial experience to help the whole Enterprise Solutions (EntSol) team develop the most effective processes and workflows for Onboarding, Customer Adoption, Account Activation, and QBRs across USA
- Discovering the business & SEO goals of your customers to build out a business plan, including goals, timelines, benchmarks, and measures of success
- Preparing and delivering Quarterly Business Reviews (QBRs) with customers based on the goals identified during the discovery
- Training your customers on relevant Semrush workflows so that they can achieve those goals
- Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
- Identifying commonalities in tasks, processes, and workflows
- Developing engaging and helpful content (such as help articles, blogs, and videos) for our EntSol customers to help them “self-service” common tasks, processes, and workflows
- Acting as an extension of your customer’s business; offering your own insights and recommendations based on extensive research into the customer’s business, your knowledge of SEO, and their engagement within our platform
- Proactive relationship management with accounts to maintain overall customer health
- Monitoring and reporting on the health and risk of assigned accounts using sophisticated processes/tools
- Collaborating closely with the Sales and Product departments, both during the acquisition of new customers and throughout their time with Semrush
- Maintaining a deep understanding of Semrush’s suite of products and also the wider SEO world
- Providing dedicated technical and product support
- Actively participating in team projects and Semrush experiments that might result in new processes
- Acting as a conduit between the customer and our product team to help with the continued development of our products, leveraging customer feedback and use cases
Requirements
- 5+ years of experience in the SEO and/or Digital Marketing field with 3+ years of agency experience
- Extensive Technical SEO and/or Digital Marketing knowledge and ability to deliver in-depth technical recommendations to customers
- Must be physically located in the US region and willing to work business hours of the same
- Hands-on experience in building SEO strategies, including keyword research, competitor analysis, and technical auditing
- Experience working with Enterprise SEO platforms
- Knowledge of Google Search Console, Google Ads, and Google Analytics
- Ability to identify customer goals and then demonstrate bespoke workflows for the customer to help them achieve these goals
- Experience in preparing and delivering in-depth QBRs
- Solid understanding of Customer Success best practices and customer-oriented personality
- Ability to learn software programs
- Creative and analytical thinker with h2 problem-solving skills
- Exceptional English verbal and written communication skills with the ability to communicate effectively at all levels
Benefits
- Low cost medical, dental, and vision plans
- Dependent Care Savings Accounts and Flexible Spending Accounts
- Employee Assistance Program
- 401(k) plan with flexible ways to save and fully vested employer match up to 4%
- Unlimited PTO
- Paid parental leave
- Short-term and Long-term Disability
- Accidental death and dismemberment (AD&D) insurance, Life Insurance
- Travel Insurance
- Corporate Events
- Snacks, coffee, tea
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SEODigital MarketingTechnical SEOKeyword ResearchCompetitor AnalysisTechnical AuditingCustomer SuccessContent DevelopmentData AnalysisWorkflow Development
Soft skills
Relationship ManagementCommunicationProblem-SolvingAnalytical ThinkingCreativityTrainingCollaborationCustomer-OrientedProactiveAdaptability
