Semble

Associate

• Building templates and configuring system settings
• Maintaining accurate records and documentation
• Managing time effectively, planning workload efficiently, and proactively flagging any potential delays in scheduled work
• Managing the migrations inbox, triaging and responding to inbound queries in a timely and professional manner
• Coordinating and delivering data export requests.
• Attending and participating in client meetings, French and English speaking, capturing requirements and advising on the data migration process.
• Supporting the Delivery Manager with scheduling and keeping migration plans up to date in tools like HubSpot and Jira
• Liaising with third parties (e.g. previous software vendors) to gather data and align on timelines

Implementation Associate

Customer Success Manager

• Own a portfolio of accounts, with values ranging between £16k-£60k+ ARR, with an average ACV of £20K ARR.
• Cover the full customer lifecycle, from sales handover through to onboarding, continual adoption, expansion, and renewal.
• Understand what each account is genuinely trying to achieve, operationally and commercially, and ensure Semble is central to how they get there.
• Bring the discipline of excellent CS practice and the curiosity to challenge how it is done.
• Protect and grow NRR by working closely across Sales, Product, Support, and Marketing.
• Report to Emma, the Head of CS, and join a team striving for high standards and continuous improvement.

Mid-Market Customer Success Manager

Solutions Engineer

• Run discovery with customers to understand their current processes and identify opportunities for automation
• Design, build, and test solutions and integrations using various tools
• Act as the technical lead for customers through implementation and go-live
• Create and maintain technical documentation and implementation guides

Technical Solutions Engineer

Manager

• Lead product discovery for the French market— define, structure and run discovery activities including user interviews, field observations, co-design workshops and desk research to develop a deep understanding of users' needs, behaviours, pain points and expectations.
• Drive regulatory discovery and compliance— analyse and interpret French regulatory frameworks applicable to Semble products, support teams in understanding their impact, and identify opportunities to transform regulatory constraints into features that deliver genuine value to users.
• Own certification and accreditation management— lead activities required to obtain and maintain certifications, accreditations and listings for the French market; coordinate submissions, manage interactions with external bodies, and drive corrective action plans through to approval.
• Actively contribute to discovery ceremonies— participate in Explore, Scope and Shape phases alongside Product, Design and Engineering teams through 3-in-a-Box workshops, PRD reviews, Kick-off sessions, and solution reviews; provide the full context teams need to start delivery with a high degree of autonomy.
• Measure value and drive continuous improvement— define indicators to track adoption, usage and value delivered; monitor product metrics and user feedback; recommend opportunities for enhancement based on data and discovery insights.
• Share knowledge across the organisation— represent the voice of users and the French market internally; support communication, customer enablement and support teams in understanding new features and their value proposition.

Implementation Associate

Mid-Market Customer Success Manager

Technical Solutions Engineer

Product Discovery Manager, fluent FR-EN