Implementation Associate

Semble

Implementations Associate managing onboarding experiences and data migrations for a healthcare SaaS company. Collaborating with clients and internal teams in a dynamic, remote work environment.

Posted 7/16/2026full-time🇬🇧 United KingdomJuniorMid-Level💰 £35,000 - £38,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in managing customer-facing operations, with a focus on data migration processes and effective communication in both French and English. Proficient in creating scalable workflows and maintaining accurate documentation while collaborating across teams to enhance efficiency.

Highest-signal resume keywords

Customer-Facing Operations ExperienceData Migration Process ManagementDocumentation and Workflow CreationSaaS Implementation SupportBilingual Communication (French and English)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Format UnderstandingDatabase Structure FamiliarityWorkflow StandardizationProcess ImprovementData Export Coordination

Soft Skills

Highly OrganizedDetail-OrientedProblem SolverCollaborativeCustomer Oriented

Tools & Technologies

HubSpotJira

Industry Keywords

Health TechUK Private Healthcare

About the role

Key responsibilities & impact

Building templates and configuring system settings
Maintaining accurate records and documentation
Managing time effectively, planning workload efficiently, and proactively flagging any potential delays in scheduled work
Managing the migrations inbox, triaging and responding to inbound queries in a timely and professional manner
Coordinating and delivering data export requests.
Attending and participating in client meetings, French and English speaking, capturing requirements and advising on the data migration process.
Supporting the Delivery Manager with scheduling and keeping migration plans up to date in tools like HubSpot and Jira
Liaising with third parties (e.g. previous software vendors) to gather data and align on timelines

Requirements

What you’ll need

2+ years of experience in a customer-facing operations role, ideally within SaaS or implementation support
Basic understanding of different data formats (e.g. CSV) and familiarity with database structures.
A process driven mindset that thrives on structure and creating scalable, repeatable workflows
Highly organised with the ability to manage multiple tasks and projects efficiently and concurrently
Customer oriented, always striving for the best outcome for the customer and empathising with their needs
A detail-oriented person who ensures accuracy in all documentation and tasks
Strong documentation and workflow creation skills, with an ability to standardise processes for scalability
A problem solver who proactively identifies process pain points and finds innovative solutions
Ability to collaborate across teams, acting as a bridge between them (CSMs, Implementation and Product)
Comfortable working autonomously in a fast-paced, rapidly changing environment
A curious and process-focused mindset, always looking for ways to improve efficiency
Bonus points for:
Experience in Health tech or working with UK private healthcare providers
Previous experience implementing complex software

Benefits

Comp & perks

36 days off: 25 holidays + bank holidays + 3 extra days (birthday and ‘feel good’ days)
Private Health Insurance – covering physical and mental health, as well as dental and optical!
Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe.
Get the tech you need - You will get the latest MacBook (unless you prefer Windows) and take your pick across a wide range of equipment to set up your home office ergonomically.
Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.