Sellpy

Customer Support

• Provide customer support for buyers and sellers on Sellpy’s second-hand platform via chat, phone and email.
• Create satisfaction for buyers and sellers by handling a wide variety of support errands.
• Learn about Sellpy’s tech and second-hand operations in a fast-paced environment.
• Pick up inquiries via chat, telephone and/or email and resolve customer issues.
• Help improve service based on customer feedback and contribute to expanding customer support processes.
• Collaborate with Customer Support Team Leads and other colleagues in Expansion Markets.

Customer Support Associate, Dutch Speaker

Human Resources

• Build and lead HR operations in Wrocław and take full ownership of recruitment, HR policies, compliance, and people engagement
• Lead and execute recruitment and onboarding processes together with department managers
• Develop and implement HR policies and ensure compliance with Polish labor law
• Oversee compensation, benefits and payroll administration
• Drive employee engagement initiatives and support leaders in building strong teams
• Manage performance review processes and track employee progress
• Prepare HR reports and provide insights to support business decisions
• Use internal and external systems (e.g. Teamtailor, Humaans, scheduling system) to manage recruitment and HR needs
• Ramp up and scale operations in Poland as part of an international HR organization

Customer Support Associate, Dutch Speaker

HR Manager