Customer Service and Live Operations Agent
Gopuff
Customer Support Associate, Dutch Speaker
Sellpy
full-time
Posted on:
Origin: • 🇸🇪 Sweden
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide customer support for buyers and sellers on Sellpy’s second-hand platform via chat, phone and email.
- Create satisfaction for buyers and sellers by handling a wide variety of support errands.
- Learn about Sellpy’s tech and second-hand operations in a fast-paced environment.
- Pick up inquiries via chat, telephone and/or email and resolve customer issues.
- Help improve service based on customer feedback and contribute to expanding customer support processes.
- Collaborate with Customer Support Team Leads and other colleagues in Expansion Markets.
Requirements
- A structured and service-minded mentality.
- Spoken and written fluency in Dutch.
- Good knowledge of English (company language).
- An interest in finding solutions and improving the offer for customers.
- (Optional) German or Finnish language skills are a plus.
- Experience in a customer-facing role.
- Experience working in customer support via chat, phone and email.
- An interest in second hand.
