VP, Servicing Delivery Operations
Selene Finance LP
full-time
Posted on:
Location Type: Remote
Location: California • Florida • United States
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Job Level
About the role
- Define and execute the strategic vision for servicing operations, ensuring alignment with enterprise objectives and driving measurable improvements in efficiency and compliance.
- Lead transformational change initiatives that modernize processes, strengthen governance, and deliver sustainable operational excellence across the servicing organization.
- Establish and enforce comprehensive governance frameworks for issue management, policy oversight, and procedural integrity to mitigate risk and enhance organizational resilience.
- Direct quality assurance programs that elevate servicing performance, improve customer experience, and ensure adherence to regulatory and internal standards.
- Serve as executive sponsor for enterprise-wide initiatives, providing strategic guidance and ensuring successful execution of projects impacting servicing operations.
- Champion a culture of innovation and continuous improvement, fostering collaboration and accountability to achieve long-term operational success.
- Implement robust risk management and control strategies that proactively identify vulnerabilities, reduce exposure, and maintain regulatory compliance.
- Ensure organizational readiness for regulatory examinations and audits, delivering successful outcomes through rigorous oversight and proactive engagement.
- Drive cross-functional collaboration with risk, compliance, legal, technology, and business leaders to align servicing objectives with enterprise priorities.
- Anticipate and respond to emerging industry trends and regulatory changes, positioning the organization as a leader in mortgage servicing and operational excellence.
- Monitor, analyze, and optimize performance metrics to ensure accountability, transparency, and continuous improvement across all servicing functions.
- Influence enterprise strategy through policy governance and operational leadership, shaping decisions that strengthen compliance, efficiency, and competitive advantage.
Requirements
- Bachelor’s degree required; MBA or equivalent preferred.
- Demonstrated executive leadership with a proven track record of driving transformational change and operational excellence within mortgage servicing, change management, and quality assurance functions.
- Minimum of 10 years’ progressive experience in senior management roles, overseeing large-scale, cross-functional teams and complex business initiatives in mortgage servicing or related financial services.
- Deep expertise in regulatory compliance, industry best practices, and strategic policy development, with a reputation for elevating organizational standards and ensuring sustained regulatory alignment.
- Exceptional communication, analytical, and critical thinking skills, with the ability to influence executive stakeholders and drive consensus on high-impact initiatives.
- Recognized for strategic vision, decisive problem-solving, and the ability to lead enterprise-wide initiatives that deliver measurable business outcomes.
Benefits
- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
transformational changeoperational excellencequality assurancerisk managementregulatory compliancepolicy governanceperformance metricsstrategic policy developmentissue managementprocedural integrity
Soft skills
executive leadershipcommunicationanalytical skillscritical thinkinginfluencecollaborationaccountabilitydecisive problem-solvingstrategic visioncontinuous improvement
Certifications
Bachelor's degreeMBA or equivalent