Selene Finance LP

Manager

• Review client scope, guidelines and requirements and communicate to the team for each engagement.
• Manage Quality Control analysts and proper feedback loop.
• Responsible for production goals for quantity and quality and meeting SLAs.
• Communicate internally with the VP of Operations to ensure feedback is incorporated in real time.
• Understand and be able to articulate daily/weekly/monthly system and operations processes.
• Identifying trends or inconsistencies which can point to potential widespread problems.
• Evaluating inquiry problems and ascertaining action steps needed for resolution and effectively communicate to all parties involved.
• Ensure regulatory and compliance policies are implemented and followed appropriately.
• Set team goals, objectives and define employee performance plans to meet established goals.
• Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate.
• Develop and engage with senior management level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items.
• Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive.
• Manage track and report results against established metrics both individually by business and jointly for the combined businesses.
• Maintain and drive improvements in overall client experience.
• Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.

Diligence Manager – Production Flow

Project Manager

• Manage the most complex projects and several related projects in support of a single initiative.
• Manage project scope, timelines, budget, and effective delivery of business and technology solutions using a variety of methodologies.
• Lead and motivate project teams, making timely decisions to ensure project success within set parameters.
• Ensure expectations are clearly communicated across internal teams and business stakeholders.
• Actively manage projects through various phases of software development (Discovery -> Delivery).
• Gather requirements for smaller-scale projects and manage status reports / project metrics and resource planning.
• Create strategies for issue and risk mitigation.
• Provide ongoing project status reports to internal teams and executives.
• Coordinate final delivery of projects including implementation phase, UAT, and final sign-off.
• Align project benefits with project deliverables and report to stakeholders accordingly.

Senior Project Manager

• Manages Investor reporting function.
• Reviews and approves investor reports.
• Reviews investor remittances for accuracy and timeliness to avoid potential penalties.
• Monitors and assists in the monthly reporting to Agency and Private Investors.
• Manages the reconciliations of loan boarding and service released loans.
• Manages pre and post boarding and reconciliation functions related to principal balances, validating boarding balances to the trial balances, and reconciling any variances.
• Manages the reconciliations of service released loans, deliver settlement files and remit the funds to the purchaser and request reimbursement of negative remittances from the purchaser.
• Remains current of new regulations: stay informed on new investor, State and Federal regulations relating to Investor Accounting.
• Coordinates and reviews such changes with management to ensure procedures are developed and followed.
• Participates in special projects involving department.
• Provide and assist internal and external audit requests for adequate information and related audits.
• Evaluate annual performance reviews for employees.
• Develop, evaluate, and monitor compliance with controls and policy/procedures for area of responsibility.
• Oversee intra-quality control initiatives and remediate any findings, as appropriate.
• Execute on audit exams both with internal and external business partners.
• Maintain knowledge of and adherence to Selene’s internal compliance policies and procedures.
• Provide leadership to department and ensure performance standards are maintained, while providing consistent coaching and feedback.

Investor Reporting Manager

Administration

• Provides customer support for the Mortgage Servicing platform and manages a wide variety of immediate and longer-term initiatives
• Maintains design and implementation of lifecycle documentation for core products
• Coordinates support of helpdesk and second level product support
• Develops Key Performance Metrics and monitoring
• Develops playbook for management and support of core product functionality and integration
• Provides evaluation of source data for product line communications by defining product marketing communication objectives
• Conducts comprehensive documentation reviews of vendor documentation and identifies Selene specific changes
• Provides product life-cycle management for vendor product and Selene integration
• Analyzes the technical information from equipment, third party data partners and client environments and providing directions to the development team
• Supports multiple projects simultaneously while meeting tight deadlines

Senior Product Administrator

Financial Planning and Analysis

• Assist in loan analysis and portfolio management for residential and commercial loans
• Support the development of strategies for performing and non-performing loans
• Collaborate with cross-functional teams to enhance servicing processes and improve efficiency
• Conduct market research and present actionable insights to leadership
• Participate in meetings with investors, clients, and stakeholders
• Learn to leverage proprietary technology and industry tools to deliver best-in-class solutions

Finance Intern

People Operations

• Assist in loan analysis and portfolio management for residential and commercial loans.
• Support the development of strategies for performing and non-performing loans.
• Collaborate with cross-functional teams to enhance servicing processes and improve efficiency.
• Conduct market research and present actionable insights to leadership.
• Participate in meetings with investors, clients, and stakeholders.
• Learn to leverage proprietary technology and industry tools to deliver best-in-class solutions.

Intern, People Ops

Backend Engineer

• Must be able to analyze user requirements to derive technical software design and performance requirements
• Design and Develop .NET web applications using the latest technologies from Microsoft.
• Understand the architecture of existing .NET solutions quickly and work on enhancements/bug-fixes.
• Test and debug various .NET applications
• Develop DB objects (SQL) in SQL Server for Application consumption
• Review and refactor code through Git branching strategy
• Deploy fully functional applications into Azure environment
• Directly interact with US clients. Gather technical requirements, analyze and understand them.
• Support existing web applications by making enhancements
• Be able to communicate effectively in meetings, e-mails and client calls.
• Be willing to learn new technologies and concepts.

.Net Developer

Research Analyst

• Conduct detailed case investigations for escalated, executive, or regulatory complaints involving Cash, Escrow, or Default Servicing.
• Review servicing system data, payment history, call logs, correspondence, and documents to determine facts and identify servicing errors on highly escalated and presidential complaints.
• Perform independent research as well as work with other departments and teams to identify the issues root cause and resolution.
• Act as a liaison between the Call Center, Correspondence Team and the servicing departments in order to expedite resolutions for our customers.
• Draft professional, accurate, and compliant written responses for executive offices, the CFPB, state regulators, attorneys, and internal stakeholders.
• Document findings and resolutions clearly in complaint tracking systems; tag and analyze root cause trends.
• Recommend process improvements or policy updates based on recurring complaint themes or operational gaps.
• Process tasks in association with Escrow, Cash Processing, and Default Servicing processes.
• Provide information on all available assistance programs to borrowers experiencing financial hardships.
• Participate in quality assurance reviews and supports internal or external audit complaint handling and response accuracy.

Customer Advocacy Research Specialist

IT Support

• Lead complex risk-based audits
• Interface with business personnel of all levels
• Mentor a small team of auditors
• Monitor emerging risks and reprioritize audit resources
• Provide independent, proactive insights

Internal Audit Manager

Operations

• Define and execute the strategic vision for servicing operations, ensuring alignment with enterprise objectives and driving measurable improvements in efficiency and compliance.
• Lead transformational change initiatives that modernize processes, strengthen governance, and deliver sustainable operational excellence across the servicing organization.
• Establish and enforce comprehensive governance frameworks for issue management, policy oversight, and procedural integrity to mitigate risk and enhance organizational resilience.
• Direct quality assurance programs that elevate servicing performance, improve customer experience, and ensure adherence to regulatory and internal standards.
• Serve as executive sponsor for enterprise-wide initiatives, providing strategic guidance and ensuring successful execution of projects impacting servicing operations.
• Champion a culture of innovation and continuous improvement, fostering collaboration and accountability to achieve long-term operational success.
• Implement robust risk management and control strategies that proactively identify vulnerabilities, reduce exposure, and maintain regulatory compliance.
• Ensure organizational readiness for regulatory examinations and audits, delivering successful outcomes through rigorous oversight and proactive engagement.
• Drive cross-functional collaboration with risk, compliance, legal, technology, and business leaders to align servicing objectives with enterprise priorities.
• Anticipate and respond to emerging industry trends and regulatory changes, positioning the organization as a leader in mortgage servicing and operational excellence.
• Monitor, analyze, and optimize performance metrics to ensure accountability, transparency, and continuous improvement across all servicing functions.
• Influence enterprise strategy through policy governance and operational leadership, shaping decisions that strengthen compliance, efficiency, and competitive advantage.