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Manager, Property Claims – Valuations
Selene Finance LPManager overseeing hazard insurance claims and property valuations for mortgage servicing firm. Collaborating with vendors and stakeholders for timely claims resolution and compliance with regulations.
About the role
Key responsibilities & impact- Overseeing hazard insurance claims, property valuation activities, inspection processes, and related vendor operations across the mortgage servicing portfolio.
- Serving as a key liaison between servicers, vendors, carriers, and internal stakeholders to ensure timely claims resolution, accurate property valuations, effective risk management, and compliance with investor, regulatory, and company requirements.
- Monitoring portfolio trends, resolving exceptions, overseeing FEMA and municipal activities affecting collateral, driving operational reporting, and supporting process improvements that enhance portfolio performance and mitigate servicing risk.
- Coordinating hazard insurance claim activity between loan servicers, insurance claim vendors, carriers, and other applicable parties to support timely filing, status monitoring, loss draft reconciliation, disbursement tracking, and claim resolution.
- Reviewing claim files, servicing comments, vendor updates, and supporting documentation to identify outstanding items, missing information, processing delays, and exceptions requiring escalation.
- Maintaining accurate loan-level records related to hazard claims, property valuations, exceptions, and aging inventory to support portfolio oversight, audit readiness, and management reporting.
- Preparing recurring and ad hoc reporting on claim status, valuation pipeline volume, exception trends, aged items, and portfolio valuation changes for management review.
- Partnering with servicing operations, asset management, default, insurance, and vendor management teams to resolve issues, improve workflows, and support risk mitigation efforts.
- Ensuring activities are performed in compliance with investor, insurer, servicing agreement, regulatory, and company policy requirements.
- Overseeing FEMA inspection activity for impacted properties, including inspection order management, review of findings, coordination of follow-up actions, and integration of results into claims resolution strategies.
- Monitoring property value variances across the servicing portfolio by comparing valuation results, valuation history, broker price opinions, appraisals, and other available loan-level data.
Requirements
What you’ll need- Minimum of 7 years of experience in mortgage servicing, loan operations, default servicing, claims administration, property valuation, risk management, or a related function.
- Experience working with third-party servicers, insurance claim vendors, inspection providers, appraisal management companies, or other external service partners.
- Knowledge of hazard insurance claims, property inspections, property review, valuation workflows, exception management, and portfolio risk considerations.
- Ability to review servicing records, claim documentation, valuation reports, inspection findings, and investor or agency requirements with a high degree of accuracy and sound judgment.
- Strong analytical, organizational, and problem-solving skills, with the ability to identify trends, assess risk, and escalate issues appropriately.
- Proficiency in Microsoft Excel and other tools used for reporting, workflow management, exception tracking, and data analysis.
- Demonstrated ability to manage multiple priorities, coordinate across stakeholders, and support operational controls in a deadline-driven environment.
- Bachelor’s degree in finance, business, real estate, accounting, risk management, or a related field is preferred.
Benefits
Comp & perks- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Claims AdministrationProperty InspectionValuation WorkflowsException ManagementData Analysis
Soft Skills
Organizational SkillsProblem-Solving SkillsAttention to DetailJudgment