Seetec

Customer Experience Host

Seetec

full-time

Posted on:

Location Type: Office

Location: Bristol • United Kingdom

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Salary

💰 £25,877 per year

About the role

  • Act as the first point of contact for customer enquiries, managing reception area, delivering a welcoming and efficient service both in person and over the phone
  • Maintain and update notice boards, ensuring information is accurate, accessible, and up to date
  • Ensure the office environment remains tidy, professional, and welcoming
  • Support colleagues and management with ad hoc administrative tasks to meet business needs
  • Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
  • Support with sourcing suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns
  • Support Employment Advisers in obtaining necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference
  • Collect and record feedback and information and share with appropriate departments and team members
  • Acts as an employee owner always considering the best interests of the company, shareholders and other colleagues
  • Ensures best practice is identified, adhered to and championed
  • Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays
  • Accountable for own professional development and undertake necessary training as identified in the Performance Review process
  • To handle personal data in accordance with the organisation's data protection policy
  • Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults
  • Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT
  • To undertake any other duties, as required, appropriate to the post

Requirements

  • Proven experience in a customer-facing role
  • Excellent communication skills
  • Strong organisational ability
  • IT literate, confident using MS Office and digital platforms
  • Knowledge of the local labour market and barriers to employment is desirable
  • GCSEs (or equivalent) in English and Maths at Grade C or above
Benefits
  • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
  • 2 Volunteer Days
  • Company Pension Scheme - 5% Employee 5% Employer
  • Health Insurance Allowance
  • Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
  • Annual Pay Review
  • Enhanced Maternity/Adoption and Paternity Pay Arrangements
  • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
  • Refer a Friend Scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceadministrative tasksdata protectionrecord keepingjob sourcingfeedback collectionsignposting servicesemployment barriersMS Officedigital platforms
Soft Skills
communicationorganizational abilityflexibilityprofessional developmentteam collaborationproblem-solvingattention to detailcustomer engagementsafeguardingadherence to policies
Certifications
GCSE in EnglishGCSE in Maths