Business Operations Specialist
Sedona Digital
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Manage operational intake and workflows to ensure timely, accurate, and efficient execution.
- Manage requests end-to-end, ensuring correct setup and adherence to agreed turnaround times.
- You will support internal teams with BAU activities, help monitor key operational metrics, escalate risks or inefficiencies, and contribute to reporting and dashboards that inform decision-making and performance improvement.
- You will map, document, and optimise business processes, identify bottlenecks, and introduce scalable solutions.
- This includes defining and embedding SOPs and supporting change management initiatives as new tools, systems, and processes are introduced.
- You will ensure data accuracy and completeness across key systems, manage and validate data within Microsoft Dynamics 365 Business Central, and support ongoing system enhancements, including participation in UAT for new features, dashboards, and supporting tools.
- Act as a central point of coordination across teams to support alignment and delivery.
- You will collaborate across business functions to align operational needs acting as a communication bridge for cross functional initiatives and providing training and support to teams using operational systems.
- You will partner with teams to improve processes, address data or operational issues, and ensure the business can scale without disruption.
Requirements
- 5 years in business operations, business analysis or project management role.
- Experience in a fast-paced or high-growth environment is a plus.
- Experiences IT Services organisation preferable
- Experience with Microsoft Business Central (or other ERP systems)
- Experience with CRM, workflow management and ITSM (HubSpot, Jira, ServiceNow).
- Familiarity with project management process and tools
- Experience with Data visualisation platforms like Power BI.
- Proficiency in spreadsheets (Excel)
- Strong analytical, critical-thinking, and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to collaborate across departments and work with multiple stakeholders.
- High attention to detail and ability to manage multiple priorities.
- Skilled in process mapping and operational documentation.
Benefits
- Work from home
- Medical insurance given after probation period
- Training on market trends and client needs
- Continuous learning and personal development opportunities
- Competitive compensation package
- Performance - based bonus
- Fun budget for team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business operationsbusiness analysisproject managementdata visualizationprocess mappingoperational documentationdata managementMicrosoft Dynamics 365 Business CentralExcelworkflow management
Soft Skills
analytical skillscritical-thinkingproblem-solvingwritten communicationverbal communicationcollaborationattention to detailability to manage prioritiestrainingchange management