Sedgwick

Claims Specialist

• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim.
• Negotiating settlement of claims within designated authority.
• Communicating claim activity and processing with the claimant and the client.
• Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.

Workers Compensation Claims Representative – Entry Level

Client Services Representative

• To manage accounts of multiple client service programs or single large national program;
• To maintain client, client broker and key vendor relationships;
• To manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
• Performs client renewal and Client Service Instruction preparation for assigned clients.
• Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
• Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.

Client Service Manager – Casualty Claims Experience Required (Auto, GL, WC)

• To analyze Auto Bodily Injury Litigation claims on behalf of our valued clients to determine benefits due.
• Ensuring ongoing adjudication of claims within service expectations, industry best practices, and specific client service requirements.
• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim.
• Negotiating settlement of claims within designated authority.
• Communicating claim activity and processing with the claimant and the client.
• Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.

Auto & Bodily Injury Litigation Claims Examiner – Commercial Auto

Product Operations

• Own the end‑to‑end demand intake and product operations approach across Product Ownership.
• Bring structure, visibility and control to a complex backlog aligned to approved business cases.
• Organise existing demand, define clear standards for intake, documentation and prioritisation.
• Ensure all work is complete, governed and ready before entering the backlog.
• Act as the single control point, rationalise inputs from multiple sources and maintain one trusted view of all demand and in‑flight work, with clear traceability, status and progress.
• Drive accountability across Product Owners and stakeholders to keep data accurate and work moving.
• Design and embed interim processes for intake, tracking and reporting where tooling is still evolving.
• Partner with IT and the Product Model Centre of Excellence to translate operational needs into system requirements and lead the transition to a fully system‑enabled operating model.
• Highlight demand levels, backlog health and delivery performance, enabling early identification of risks, bottlenecks and gaps.

Senior Product Operations Analyst

• Own the end‑to‑end demand intake and product operations approach across Product Ownership.
• Bring structure, visibility and control to a complex backlog aligned to approved business cases.
• Organise existing demand, define clear standards for intake, documentation and prioritisation.
• Ensure all work is complete, governed and ready before entering the backlog.
• Act as the single control point to rationalise inputs from multiple sources.
• Maintain one trusted view of all demand and in‑flight work.

• Own the end‑to‑end demand intake and product operations approach across Product Ownership.
• Organise existing demand, define clear standards for intake, documentation and prioritisation, and ensure all work is complete, governed and ready before entering the backlog.
• Rationalise inputs from multiple sources and maintain one trusted view of all demand and in‑flight work, with clear traceability, status and progress.
• Drive accountability across Product Owners and stakeholders to keep data accurate and work moving.
• Design and embed interim processes for intake, tracking and reporting where tooling is still evolving, ensuring ways of working are scalable and support growth.
• Partner with IT and the Product Model Centre of Excellence to translate operational needs into system requirements and lead the transition to a fully system‑enabled operating model.
• Highlight demand levels, backlog health and delivery performance through clear reporting, enabling early identification of risks, bottlenecks and gaps.

Recruitment

• Own the full TA lifecycle : briefing, sourcing, screening/interviewing, feedback, and offer management—adding value throughout.
• Build strong talent pipelines through proactive sourcing, employer branding, social channels, referrals and internal mobility.
• Transform data into action : partner with the Head of TA to create insights that shape TA strategy and priorities.
• Champion internal mobility and support Sedgwick’s commitment to developing colleagues.
• Lead TA initiatives including referral programmes and other hiring projects across the region.
• Collaborate across CR (HR) and business leadership to shape recruitment approaches aligned to country and functional strategy.

Senior Talent Acquisition Business Partner – Dutch-speaking

Data Engineer

• Design and implement robust ETL/ELT pipelines
• Build and maintain Feature Stores and specialized datasets
• Develop the data pipelines required for Generative AI
• Act as the technical lead for our Snowflake data warehouse
• Manage complex, cross-platform data workflows using Airflow, Step Functions, or Azure Data Factory
• Partner directly with central IT, Database Administrators, and Security teams
• Implement automated validation and observability layers
• Drive the efficiency of our data stack by optimizing storage
• Work as a dedicated engineering partner to MLOps and Data Science teams

Data Engineer, AI

Workers Compensation Claims Examiner – CT, MA, NH, RI, VT Jurisdictional Knowledge

• To analyze Lost-Time Workers Compensation claims on behalf of our valued clients to determine benefits due.
• Ensuring ongoing adjudication of claims within service expectations, industry best practices, and specific client service requirements.
• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution.
• Negotiating settlement of claims within designated authority.
• Communicating claim activity and processing with the claimant and the client.
• Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.

Workers Compensation Claims Adjuster – DE & CT Jurisdiction Knowledge Required – PA NJ MA Preferred

• To analyze complex or technically difficult bodily injury and general liability claims to determine benefits due.
• To work with high exposure claims involving litigation and rehabilitation.
• To ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements.
• To identify subrogation of claims and negotiate settlements.
• Manages mid-level bodily injury and general liability claims by gathering information to determine liability exposure.

Claims Adjuster – Liability, Bodily Injury, General Liability, Multi State Jurisdiction

QA Engineer

• Provide service transaction monitoring to service center assistants (SCAs) and service center representatives (SCRs)
• Manage daily workflow
• Complete assignments by their due date unless business needs dictate otherwise
• Complete the designated weekly/monthly audits for assigned business products
• Report individual audit results to the appropriate managers for their use when completing monthly, quarterly and yearly evaluations
• Be a technical expert on the functions and products you audit
• Mentor new members of the Quality team
• Develop Representatives in the functions you audit
• Provide feedback confidentially and in a professional manner to each representative about his/her performance
• Give/receive feedback efficiently and effectively
• Identify opportunities for process improvements
• Provide coaching when opportunities need to be addressed
• Endeavor to learn new skills that support the business organization

Quality Assurance Associate

• Manage staffing activities associated within a designated region
• Partner with Operational management to formulate and execute staffing initiatives
• Identifies and cultivates sources for hiring experienced and entry level personnel
• Manages Recruiting budget for region through cost-effective advertisement
• Develops preferred supplier list of third-party recruiters
• Screens, interviews, and tests job applicants
• Maintains applicant database utilizing electronic recruiting software
• Provides key staffing metrics for regional hiring
• Trains and mentors hiring managers in the use of electronic recruiting software
• Supports and provides training for staffing techniques

Talent Acquisition Specialist

• Analyze mid- and higher-level workers compensation claims to determine benefits due
• Ensure ongoing adjudication of claims within company standards and industry best practices
• Identify subrogation of claims and negotiate settlements
• Manage workers compensation claims determining compensability and benefits due on long term indemnity claims
• Approve and process assigned claims and determine benefits due

Workers Compensation Claims Adjuster

Learning and Development

• To design training courses and materials in compliance with the process of learning using eLearning tools
• assists with organizing and conducting training using a webinar tool
• tests learning deliverables ensuring performance improvement in line with business goals
• Designs courseware and course certification in compliance with company process of learning
• Creates and maintains pre-, post-, and behavioral change assessments within each course
• uses data to provide statistical proof that course objectives are being achieved
• Consistently researches technology and media options for effective adult blended learning
• Creates and maintains training material and ensures that adult learning principles are applied
• Partners with various subject matter experts to design content across CR, other corporate functions and operations, where appropriate
• Produces and/or creates engaging visual content that will keep concepts fresh and relevant for colleagues
• Schedules, organizes, tasks and reports on project progress

Workers Compensation Claims Representative – Entry Level

Client Service Manager – Casualty Claims Experience Required (Auto, GL, WC)

Auto & Bodily Injury Litigation Claims Examiner – Commercial Auto

Senior Product Operations Analyst

Senior Product Operations Analyst

Senior Product Operations Analyst

Senior Talent Acquisition Business Partner – Dutch-speaking

Data Engineer, AI

Workers Compensation Claims Examiner – CT, MA, NH, RI, VT Jurisdictional Knowledge

Workers Compensation Claims Adjuster – DE & CT Jurisdiction Knowledge Required – PA NJ MA Preferred

Claims Adjuster – Liability, Bodily Injury, General Liability, Multi State Jurisdiction

Quality Assurance Associate

Talent Acquisition Specialist

Workers Compensation Claims Adjuster

Instructional Designer – Learning & Development