Client Service Manager – Casualty Claims Experience Required (Auto, GL, WC)

Sedgwick

Client Service Manager managing multiple client service programs in the casualty claims sector at Sedgwick. Responsible for maintaining key client relationships and ensuring high customer satisfaction levels.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

To manage accounts of multiple client service programs or single large national program;
To maintain client, client broker and key vendor relationships;
To manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
Performs client renewal and Client Service Instruction preparation for assigned clients.
Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.

Requirements

What you’ll need

High School Diploma or GED required.
Bachelor's degree from an accredited college or university preferred.
5+ years of claims management experience or equivalent combination of education and experience required.
Supervisory Experience

Benefits

Comp & perks

Flexible work schedule.
Referral incentive program.
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementclient service program managementprogram procedures managementclient renewal preparationpricing coordinationlocation codingreport preparationcustomer satisfaction improvement

Soft Skills

relationship managementclient retentioncommunicationsupervisory skills

Certifications

High School DiplomaGEDBachelor's degree