Securonix

Customer Success Program Manager, Cybersecurity

Securonix

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudCyber SecurityLuaPython

About the role

  • The Customer Success Program Manager plays a critical role in delivering and scaling an exceptional cybersecurity customer experience.\n
  • This individual will design and lead programs that guide customers across their entire journey — from onboarding and digital engagement to value realization and community-building — ensuring long-term customer success and trust.\n
  • Key Focus Areas: Cybersecurity-Focused Success Journey focused on the customer knowing and achieving value from the platform and services through activities such as: Map and optimize lifecycle stages from onboarding to advocacy, centered around customer risk, compliance, and threat maturity; Digital Customer Engagement – Build scalable digital programs (in-app, email, self-service learning) to drive proactive and personalized success; Customer Community Development Program – Design and grow a security-focused user community with forums, events, expert AMAs, and customer storytelling; Proactive Customer Maturity Model with Insights – Define maturity models based on cybersecurity outcomes; use automation to intervene early and improve retention.\n
  • POSITION RESPONSIBILITIES: Lead & Conduct Advanced Research: Act as the team's lead researcher, personally conducting in-depth, hypothesis-driven behavioral analysis of emerging and in-the-wild threats. Convert your own research and your team's findings into high-fidelity detection rules and analytics using Securonix SIEM/UEBA logic.\n
  • Mentor and Collaborate: Guide and train mid-level team members in advanced threat analysis, peer-reviewing their work to elevate its quality and impact. Work closely with the Detection Engineering, Content, and Data Science teams to continuously improve the production detection portfolio and prototype new product features.\n
  • Perform Hands-On Technical Analysis: Serve as the senior expert for the most complex technical challenges. Perform advanced static and dynamic analysis of malware, dissect exploits, and track sophisticated threat actors to extract novel TTPs that form the basis for new detection content.\n
  • Bridge Research and Detection: Act as the lead technical translator, responsible for articulating how new adversary techniques can be observed and workshopping detection strategies with the team. You will personally author, prototype, and validate the team’s most critical detections.\n
  • Author, Evangelize, and Guide: Produce high-quality threat analysis reports and technical blogs for internal and external audiences. Guide your team members in developing their own research for publication and represent Securonix by presenting your collective work at major industry conferences.\n
  • Develop and Automate: Lead the development and automation of tools and workflows (e.g., using Python/Lua) to scale the entire team's analysis capabilities, improve efficiency, and accelerate the detection lifecycle.

Requirements

  • 5+ years in Customer Success, Program Management, or Customer Experience roles.\n
  • Strong domain knowledge in cybersecurity (e.g., SIEM, XDR, insider threat, SOC operations).\n
  • Proven ability to design and scale customer journeys and digital programs.\n
  • Experience in CS and community tools (Gainsight, Salesforce, Higher Logic, HubSpot, etc.)\n
  • Excellent stakeholder engagement, presentation, and project management skills.