Securonix

Scrum Master

• First coach of the Scrum Team to guide them on Agile practices and principles to deliver high quality products and services to our customers.
• Gets the team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Responsible for ensuring Scrum and Kanban is understood and the team adheres to Scrumban theory, practice, and guidelines.
• Coaches the Scrum team in self-organization, cross-functional skill set, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Resolves team impediments and dependencies with other Scrum Masters to establish alignment across teams and increase delivery predictability.
• Good understanding of scaled agile framework, ceremonies and practices to support quarterly planning, Scrum of Scrum events.
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Captures Team metrics and drives improvement items based on the predictability and velocity metrics.
• Drives Definition of Ready and Definition of Done to ensure quality delivery.

DevOps Engineer

• Design and deploy GenAI-enabled workflows that support proactive incident detection, RCA summarization and resolution automation.
• Integrate LLM-based copilots (e.g., ChatGPT, Claude, or internal GPT models) with SaaSOps tools for smart troubleshooting and impact summaries.
• Implement automation logic to handle Spark job failures, pipeline restarts, and alert remediation without human intervention.
• Build and maintain end-to-end automations across monitoring and incident management systems (Jira, Slack, ServiceNow, CriticalMon, SparkOpsSuite).
• Orchestrate recurring SaaSOps tasks using tools like AWX, Airflow, or Python-based automation frameworks.
• Integrate AI decision models into workflows to optimize change management, alert correlation, and resource scaling.
• Extend monitoring coverage through AI-driven alert correlation and anomaly detection models.
• Collaborate with engineering and product teams to enhance telemetry from Spark, EKS, and multi-tenant pipelines.
• Use GenAI to generate incident summaries, health reports, and RCA narratives in real time.
• Identify high-impact manual SaaSOps workflows suitable for automation or AI augmentation.
• Drive continuous improvement through KAPA (Key AI Productivity & Adoption) metrics — measuring AI adoption, efficiency, and ROI.
• Partner with CloudOps and DevOps teams to deliver an AI-first operations strategy across global environments.

Senior Site-Reliability Engineer, Agentic AI

Account Executive

• Creatively source new prospects from a Named List of MSSPs and thoughtfully position the Securonix value proposition to suit their needs.
• Serve as a trusted advisor and industry expert to prospective customers.
• Stay current on competitor offerings and be able to identify their strengths and vulnerabilities - why we win and why we lose.
• Turn client feedback into actionable strategies to drive new business and address competitive risks.
• Influence client decisions and advocate for client needs to negotiate solutions.
• Accurately enter, update, and maintain daily activity, forecast and opportunity information in Salesforce.
• Drive revenue growth through a balanced approach of direct sales, channel partnerships, and MSSP collaborations, ensuring the attainment of sales targets and quotas.
• Mentor and coach the sales team, enhancing their skills in prospecting, negotiation, and closing deals to maximize sales effectiveness.
• Work closely with marketing, product development, and customer success teams to align sales strategies with business objectives and customer needs.
• Develop and implement comprehensive sales strategies and plans that align with Securonix goals and objectives, focusing on market penetration and customer acquisition.
• Identify and cultivate new business opportunities, leveraging existing relationships and building new partnerships to expand the Securonix footprint in the Latin American market.

Account Executive, MSSP – EMEA

Account Manager

• Lead account management for enterprise clients, with a specific focus on cybersecurity and SIEM solutions.
• Drive customer satisfaction by understanding and responding to client needs, especially in the context of cybersecurity threats and SIEM utilization.
• Manage the renewal process and identify upsell opportunities, leveraging your expertise in cybersecurity and SIEM technologies.
• Serve as a cybersecurity advisor to clients, guiding them in optimizing their use of Securonix solutions.
• Collaborate with cross-functional teams, including Sales Engineering and Customer Success, to ensure effective account support and growth.
• Maintain up-to-date knowledge of industry trends, competitor activities, and advancements in cybersecurity and SIEM technologies.

Enterprise Account Manager

• Own and drive global Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Expansion Revenue targets.
• Develop and execute renewal and upsell strategies across enterprise, mid-market, and strategic accounts.
• Establish structured account growth plans to systematically identify and close expansion opportunities, including upsell and cross-sell of additional modules, capacity, and services.
• Implement proactive churn mitigation frameworks and risk scoring methodologies.
• Lead commercial strategies that maximize account penetration and wallet share within the installed base.
• Partner closely with Sales and Customer Success to transition accounts from adoption to expansion.
• Drive disciplined expansion pipeline management and accurate forecasting within CRM (e.g., Salesforce).
• Lead pricing, packaging, and discounting strategies to optimize renewal and expansion outcomes.
• Build, mentor, and scale a high-performing global Account Management team focused on both retention and growth.
• Establish performance metrics, quotas, and compensation plans aligned to GRR, NRR, and expansion revenue.
• Foster a culture of accountability, commercial ownership, and proactive account growth.
• Create career progression frameworks and leadership development programs within the team.
• Implement data-driven processes to track churn drivers, expansion trends, renewal timing, and upsell conversion rates.
• Standardize renewal and expansion playbooks, account planning frameworks, and engagement cadences.
• Partner with Revenue Operations to enhance reporting, dashboards, and expansion analytics.
• Align with Customer Success, Sales, Product, Finance, Legal, Marketing, and Support to ensure seamless renewal and expansion.
• Provide structured customer feedback to Product and Engineering teams to inform roadmap prioritization.
• Work with Marketing to support customer advocacy, case studies, and expansion campaigns.
• Support executive-level customer engagement for strategic growth accounts.
• Develop multi-year retention and expansion strategy aligned with company growth objectives.
• Evaluate segmentation and coverage models to optimize expansion efficiency and account penetration.
• Drive process automation and tooling improvements to scale renewal and expansion operations.
• Contribute to board-level reporting on retention, expansion, and customer lifetime value metrics.

VP, Account Management

Sales Development Rep

• Work & qualify inbound leads in partnership with the demand generation team.
• Collaborate with Account Executives to generate targeted outbound campaigns.
• Prospect, educate, qualify, and develop target accounts and inbound leads to create sales-ready leads and opportunities.
• Interact with prospects via telephone and email.
• Research accounts, identify key players, generate interest and develop accounts to stimulate opportunity.
• Route opportunities to appropriate account executives, educating rep as necessary about the prospect.
• Successfully manage and overcome prospect objectives.
• Become a trusted resource and develop superior relationships with prospects.
• Consistently achieve qualified opportunity quotas to ensure territory revenue objectives.
• Provide closed-loop feedback to ensure we are always improving our communication and processes.

Sales Development Representative

Sales

• Develop and execute a global channel strategy aligned to enterprise SIEM sales objectives.
• Recruit, enable, and grow high-impact VARs, GSIs, and regional resellers.
• Drive partner-sourced and partner-influenced pipeline to meet aggressive ARR targets.
• Align closely with regional sales leaders to embed partners into complex enterprise deals.
• Build joint account plans with top-tier partners to penetrate Fortune 2000 accounts.
• Establish clear performance metrics, revenue targets, and accountability frameworks.
• Optimize partner compensation, deal registration, and incentive programs to drive engagement.
• Identify and prioritize strategic integrations across the cybersecurity stack, including: EDR/XDR platforms, SOAR solutions, Identity & Access Management, Cloud security providers (AWS, Azure, GCP), Threat intelligence providers.
• Partner with Product and Engineering to drive roadmap alignment for key integrations.
• Lead joint solution development and validation initiatives.
• Drive co-marketing campaigns, solution briefs, webinars, and field enablement programs with alliance partners.
• Establish executive relationships within strategic technology partners to drive long-term alignment.
• Collaborate with Sales, Marketing, Product, Customer Success, and Field Engineering teams.
• Ensure partners are technically enabled to position and deploy complex SIEM solutions.
• Provide field intelligence to influence product roadmap and competitive positioning.
• Support large enterprise RFPs and strategic pursuits through partner collaboration.
• Build and lead a high-performing channel and alliances team.
• Implement scalable partner lifecycle management processes.
• Track partner pipeline contribution, win rates, and activation metrics.

Director, Channel Sales – Technical Alliances

• Develop and execute a go-to-market strategy focused on expanding MSSP partnerships across North America, Latin America, and the Caribbean.
• Identify, recruit, and onboard new MSSP partners that align with the company’s strategic objectives and cybersecurity portfolio.
• Build strong, trust-based relationships with partner executives, sales leaders, and technical teams to drive long-term collaboration and mutual success.
• Achieve or exceed quarterly sales and revenue targets through new business acquisition and upsell opportunities with existing partners.
• Collaborate with internal teams—including marketing, product management, and sales engineering—to design tailored MSSP programs and enablement resources.
• Lead contract negotiations, pricing discussions, and deal structuring to ensure sustainable and profitable partnerships.
• Track, analyze, and report on sales metrics, pipeline health, and regional MSSP performance using CRM and sales tools.
• Represent the company at industry events, trade shows, and partner summits to promote brand visibility and thought leadership.

Account Executive – MSSP

• Design and deploy GenAI-enabled workflows that support proactive incident detection, RCA summarization and resolution automation.
• Integrate LLM-based copilots (e.g., ChatGPT, Claude, or internal GPT models) with SaaSOps tools for smart troubleshooting and impact summaries.
• Implement automation logic to handle Spark job failures, pipeline restarts, and alert remediation without human intervention.
• Build and maintain end-to-end automations across monitoring and incident management systems (Jira, Slack, ServiceNow, CriticalMon, SparkOpsSuite).
• Orchestrate recurring SaaSOps tasks using tools like AWX, Airflow, or Python-based automation frameworks.
• Collaborate with engineering and product teams to enhance telemetry from Spark, EKS, and multi-tenant pipelines.
• Use GenAI to generate incident summaries, health reports, and RCA narratives in real time.
• Identify high-impact manual SaaSOps workflows suitable for automation or AI augmentation.

Security Engineer

• Learn the platform capabilities and internals to be able to support troubleshoot issues with detection content
• Triage customer tickets and provide technical support for issues in customer environment associated to detection content
• Provide on-call support during weekdays and weekends
• Proactively monitor reports and dashboards tracking content metrics from the field and flag issues
• Help generate or collect sample logs relevant for resolution of detection tickets
• Document RCAs for issues resolved
• Ensure detection content is sufficiently tested and validated before pushing to production
• Submit clear documentation around the detection content developed
• Responsible for maintaining policies and threat-models in the Securonix platform

Scrum Master

Senior Site-Reliability Engineer, Agentic AI

Scrum Master

Account Executive, MSSP – EMEA

Enterprise Account Manager

VP, Account Management

Sales Development Representative

Director, Channel Sales – Technical Alliances

Account Executive – MSSP

Senior Site-Reliability Engineer, Agentic AI

Security Content Engineer – Detection Engineering