Serve as the first point of contact via phone, chat, email, and web-based support requests
Troubleshoot and resolve common customer, technical, and product issues using internal tools and testing environments
Guide non-technical users through technical steps with clarity, patience, and confidence, including live calls or screen-sharing sessions when needed
Maintain ownership of issues from intake through final resolution, ensuring consistent communication and follow-through

Requirements

Proficiency with software products, IT systems, and foundational networking concepts
Experience supporting Windows, macOS, and ChromeOS environments
Ability to learn new tools, platforms, and workflows in a fast-changing environment
Experience in K–12 education, EdTech, or SaaS strongly preferred
Coursework or a degree in Computer Science, Information Technology, Networking, or a related field is beneficial but not required
Industry certifications (such as CompTIA A+, Network+, ITIL, or similar) are valued but not mandatory
Demonstrated, hands-on experience is considered equally or more important than formal education or certifications

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingtechnical supportnetworking conceptsWindowsmacOSChromeOSsoftware productsIT systemscustomer issue resolutionscreen-sharing

Soft Skills

communicationpatienceclarityconfidenceownershipfollow-throughguidanceadaptabilityproblem-solvingcustomer service

Certifications

CompTIA A+Network+ITIL