Securly

Customer Success Manager

• Manage a large portfolio of school districts through scalable, digital-first engagement
• Execute one-to-many lifecycle programs driving adoption, retention, and expansion across Securly products
• Identify risks and opportunities using telemetry, engagement signals, and health scores
• Trigger automated journeys and support customer inquiries using structured playbooks
• Collaborate cross-functionally to refine digital journeys and improve program performance

Digital Customer Success Manager, K12 EdTech

• As a Digital Customer Success Manager, you will manage a large portfolio of school districts through scalable, digital-first engagement.
• This is a high-impact role focused on executing one-to-many lifecycle programs that drive adoption, retention, and expansion across Securly products.
• You will operate in a structured, programmatic environment using automated journeys, engagement triggers, and cohort-based strategies to support customers at scale.
• You will partner closely with Customer Success Operations, Support, Implementation, and GTM teams to ensure risks are identified early, patterns are surfaced, and digital programs continuously improve.

Customer Success Manager, Digital, K12 EdTech

Operations

• Review quotes and purchase orders for accuracy and completeness
• Ensure alignment with internal policies and customer requirements
• Monitor the shared Orders inbox on an hourly basis
• Prioritize requests based on urgency and ensure timely processing
• Proactively retrieve time-sensitive purchase orders
• Coordinate with Sales Representatives and customer Accounts Payable teams
• Identify missing information or inconsistencies in Salesforce
• Partner with Sales, Legal, and Finance to resolve issues quickly
• Maintain accurate and up-to-date deal records in Salesforce
• Ensure all finalized agreements are properly documented

Sales Operations Administrator, Temporary

Content Writer

• Bid Management: Lead the end-to-end proposal development process, including project management, writing, and compliance for RFI, RFQ, and RFP solicitations. Successfully lead multiple time-critical proposal teams through complex academic-year deadlines.
• Strategic Opportunity Identification: Proactively search platforms for new solicitations and provide strategic input on bid/no-bid decisions based on competitive intelligence.
• Cross-Functional Collaboration: Partner with technical experts, Sales, and Implementation specialists to translate complex concepts into value-focused narratives.
• System Ownership: Maintain accurate records of all proposal activities, analyze win/loss data, and manage RFP platforms. Develop and maintain a repeatable proposal management system that effectively handles increased volume.
• Internal Training: Educate internal teams on K-12 purchasing cycles and how districts evaluate technology solutions.

Proposal Writer – EdTech, K-12

• Lead the end-to-end proposal development process, including project management, writing, and compliance for RFI, RFQ, and RFP solicitations.
• Proactively search platforms for new solicitations and provide strategic input on bid/no-bid decisions based on competitive intelligence.
• Partner with technical experts, Sales, and Implementation specialists to translate complex concepts into value-focused narratives.
• Maintain accurate records of all proposal activities, analyze win/loss data, and manage RFP platforms.
• Educate internal teams on K-12 purchasing cycles and how districts evaluate technology solutions.

RFP/Proposal Writer – K-12, EdTech

Account Executive

• Own the end-to-end sales cycle for net-new small districts and schools in Texas: prospecting, discovery, demo, evaluation, negotiation, and close
• Operate as a high-volume SMB seller, maintaining a large and active pipeline
• Drive outbound prospecting to generate consistent new opportunities
• Deliver concise, consultative product demos tailored to small-district use cases and budgets
• Manage evaluations and procurement processes to create urgency and accelerate decision cycles
• Navigate multi-stakeholder buying groups including Superintendents, IT Directors, Counselors, and Campus Leaders
• Maintain accurate forecasting, pipeline management, and CRM hygiene in Salesforce
• Partner with SDRs, Sales Engineering, Marketing, and Customer Success to ensure alignment and smooth transitions
• Represent Securly at Texas-based conferences, partner events, and district meetings

Digital Customer Success Manager, K12 EdTech

Customer Success Manager, Digital, K12 EdTech

Sales Operations Administrator, Temporary

Proposal Writer – EdTech, K-12

RFP/Proposal Writer – K-12, EdTech

Account Executive, SMB, K-12, EdTech