Technical Product Support – EdTech

Securly

Technical Product Support Specialist supporting schools using Securly’s platform via phone, chat, and email. Resolving issues for K–12 IT administrators, educators, and school staff.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $24 - $26 per hourWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Serve as the first point of contact via phone, chat, email, and web-based support requests
Troubleshoot and resolve common customer, technical, and product issues using internal tools and testing environments
Guide non-technical users through technical steps with clarity, patience, and confidence
Maintain ownership of issues from intake through final resolution, ensuring consistent communication and follow-through

Requirements

What you’ll need

Proficiency with software products, IT systems, and foundational networking concepts
Hands-on experience in a customer-facing technical support, IT support, or similar role
Experience supporting Windows, macOS, and ChromeOS environments
Ability to learn new tools, platforms, and workflows in a fast-changing environment
Experience in K–12 education, EdTech, or SaaS strongly preferred

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) with employer match
12 weeks of fully paid parental leave
Unlimited PTO, paid holidays, and a paid one-week year-end shutdown
$1,000 annual professional development stipend
Free mental health resources and Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Proficiency With Software ProductsIT Systems KnowledgeFoundational Networking ConceptsTechnical Issue ResolutionExperience With Internal Tools

Soft Skills

Clear CommunicationPatienceConfidence