Second Nature

Team Manager

Second Nature

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Lead and support our health coaching team (nutritionists and dietitians): Manage a team of remote health coaches, creating a culture of trust, accountability, and continuous improvement
  • Ensure operational excellence: You’ll simplify complex workflows, reduce friction for your team, and use data to design smarter, more efficient ways of working
  • Drive performance and quality: Monitor team efficiency using internal quality and operational tools to optimise service performance and outcomes
  • Coach development: Deliver regular feedback and coaching to help team members grow in confidence, skill, and impact
  • Collaborate cross-functionally: Partner with fellow Health Coach Managers, Operations Managers, Quality Managers, and teams across Product, NHS, and Partnerships to drive innovation and alignment

Requirements

  • Proven people management experience (3+ years) with a track record of developing and supporting teams
  • Strong operational background - able to use data to identify bottlenecks, inefficiencies, and areas for improvement, and translate insights into actionable solutions
  • Excellent communication and feedback skills, able to inspire, support, and drive accountability
  • Proactive, solution-oriented, and resilient - not afraid to roll up your sleeves to make things happen
  • Proven ability to drive continuous improvement by challenging existing ways of working and introducing new workflows or best practices
  • Passion for health, wellbeing, and behaviour change, and excitement about the role technology can play in transforming lives
  • Confident working both autonomously and collaboratively in a fast-paced, remote-first environment
  • Strong tech literacy and comfortable working from a laptop 5 days per week (Monday to Friday), 40 hours per week
Benefits
  • You’ll lead and develop a high-performing coaching team to deliver world-class health coaching at scale
  • You’ll have the autonomy to drive continuous improvement and make tangible impact on team performance and member outcomes
  • You’ll work alongside a passionate, mission-driven team who genuinely care about helping people live healthier lives
  • Flexible working hours and autonomy over your workload to support your own wellbeing
  • CPD budget of £200/year and protected CPD time
  • Quarterly company meet ups/socials in London
  • Salary sacrifice and cycle to work schemes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
people managementoperational excellencedata analysisperformance monitoringcoachingworkflow optimizationcontinuous improvementsolution-orientedtech literacy
Soft Skills
communicationfeedbackinspirationsupportaccountabilityproactivityresiliencecollaborationautonomy