Second Nature

Junior Customer Support Associate

Second Nature

contract

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £25,500 per year

Job Level

Junior

About the role

  • Making outbound calls to onboard new members and introduce them to the programme
  • Following up with members to collect weight readings and provide timely support at key milestones
  • Helping members stay motivated, engaged, and informed throughout their health journey
  • Providing clear guidance and empathetic support in a calm, professional manner
  • Listening actively to understand member needs and tailoring conversations accordingly

Requirements

  • Passionate about health & wellbeing – You’re motivated by making a genuine, positive impact on people’s lives.
  • Excellent phone communicator – You enjoy speaking with people and can navigate sensitive or personal conversations with warmth and confidence.
  • Naturally curious conversationalist – You’re comfortable exploring topics thoughtfully, asking the right questions at the right time to better understand individual situations and needs.
  • Target-driven & task-focused – You perform well in a fast-paced, structured environment and are motivated by achieving goals.
  • Highly organised & detail-oriented – You take pride in accurate data entry and a considered, methodical approach to your work.
  • Quick learner & adaptable – You pick up new processes quickly and respond positively to change.
  • Positive and supportive team player – You bring energy, encouragement, and a collaborative mindset, contributing to a team culture where people support one another, share learning, and celebrate progress together.
Benefits
  • Training Requirement
  • Training split over two weeks
  • Training will be delivered over a two-week period, allowing for a more gradual onboarding alongside your agreed working hours.
  • Location: Remote working – UK only
  • Flexibility: Ability to plan and set your work schedule up to two months in advance
  • Working hours agreed based on your availability and business needs
  • Mandatory availability: Mondays and Wednesdays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent phone communicatornaturally curious conversationalisttarget-driventask-focusedhighly organiseddetail-orientedquick learneradaptablepositive team playersupportive