Seco Tools

Sales

• Lead a high‑performing team across the Northeast region.
• Develop territory growth strategies and engage with key customers.
• Lead direct reports responsible for sustaining and expanding critical distributor and end‑user relationships to drive revenue and profitability.
• Foster a culture of trust, inclusion, and accountability.
• Coach and develop team members for full potential.
• Drive performance and profitability through disciplined sales management and customer value creation.
• Collaborate across Sales, Marketing, Product, and Operations for a unified customer experience.

Regional Sales Manager – Northeast US

Customer Support

• Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction.
• Database Management: Maintain accurate customer records, including delivery addresses and contact details.
• Order Management: Process and monitor orders from entry to invoicing, including returns and claims.
• Quotations: Collaborate with sales to prepare accurate and competitive quotes.
• Issue Resolution: Proactively identify and address potential delays using tools like Power BI.
• CRM Management: Handle CRM tasks and cases efficiently and within service level agreements.
• E-commerce Growth: Support initiatives to expand our digital customer engagement.
• Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

Regional Sales Manager – Northeast US

Customer Service Specialist