Full-stack Engineer

• Driving technical decisions and standards, while optimizing and administering Windows Server environments (services, AD users/groups, IIS) and related automation.
• Maintaining and optimizing MS SQL solutions, including T-SQL tuning, database performance, and IT security.
• Driving DevOps and automation by improving CI/CD pipelines (Azure DevOps / GitHub Actions), observability (e.g., Splunk), and reducing manual operational work.
• Ensuring system reliability and incident prevention by troubleshooting production issues, leading complex problem-solving and participating in a shared on-call setup as needed.
• Strengthening system monitoring and observability to support stable and predictable operations.
• Collaborating in agile teams by working closely with development teams, stakeholders, and business experts in Riga and Stockholm using Scrum, Kanban or SAFe.
• Owning the technical backlog by maintaining and prioritizing non-functional requirements (reliability, security, operability), defining and tracking technical debt remediation, and supporting backlog grooming and sprint planning.
• Mentoring and enabling team growth by supporting engineers, fostering T-shaped skills, and contributing to roadmap and release planning to balance feature delivery with long-term platform health.

Tech Lead – Regulatory Reporting System Team

Financial Crime

• Design, build, and evolve solutions for KYC data collection and customer risk assessment
• Involved throughout the entire development lifecycle – from architecture and design to testing, deployment, and operations
• Collaborate closely with architects, product owners, UX designers, and other teams within SEB Kort to create cohesive, user-friendly, and secure systems
• Contribute to technical direction and development standards within the team

Full Stack Developer – Financial Crime Prevention

Call Center Representative

• Develop and implement operational strategies to drive organisational growth and transformation.
• Lead and inspire core call centre teams to achieve excellence and foster a culture of continuous improvement.
• Oversee the delivery of exceptional value to customers and the business through innovative call centre practices.
• Report on call centre performance, challenges, and successes to senior management, providing strategic recommendations for future direction.
• Monitor key performance indicators and operational metrics to ensure targets for customer service and efficiency are met and exceeded.
• Collaborate with senior leadership to align call centre operations with broader business objectives.
• Identify opportunities for process optimisation and introduce best practices to enhance call quality and operational efficiency.
• Manage change initiatives and support teams through periods of organisational transformation within the call centre.
• Drive stakeholder engagement and maintain strong relationships across departments to support call centre effectiveness.

Tech Lead – Regulatory Reporting System Team

Full Stack Developer – Financial Crime Prevention

Head of Call Centre, Nordic